HR Director of Operational Services Unit

The Maryland Department of Public Safety and Correctional Services is seeking a seasoned HR leader to serve as Director of the Operational Services Unit.

If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today! The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with over 9,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release. As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union. 

Baltimore City

6776 Reisterstown Road

Baltimore, MD 21215

(Headquarters)

This position provides direct leadership over HR operational service functions that support a 24/7 public safety and corrections workforce. The Director ensures consistent, compliant, and timely execution of employee-facing services across institutions, community supervision, and headquarters units statewide. The Director reports to the Deputy CHRO and is responsible for execution, service delivery standards, and operational accountability.

Key Responsibilities

• Lead and manage HR staff responsible for:
• Leave administration (including statutory leave)
• Benefits administration
• Onboarding and orientation
• Employment verification
• Performance management cycle execution
• Establish service standards and ensure timely processing and compliance.
• Monitor workflow volume, backlog, and service metrics.
• Ensure alignment with COMAR, DBM regulations, and internal policy.
• Identify operational risks and escalate systemic issues appropriately.
• Support continuous improvement of HR service delivery processes.

Education:

Bachelor’s degree from an accredited college or university.

Experience:

Eight (8) years of progressively responsible professional HR experience (in Public Sector, Unionized, or 24/7 operational environment). Three (3) years must have included supervisory or managerial responsibility over HR staff in operational or service delivery functions within a large, complex organization.

A current resume and cover letter must be uploaded/ submitted with this application.

• Experience managing high-volume HR operations efficiently while ensuring compliance, fiscal responsibility, and service delivery standards.
• Experience evaluating workflow efficiencies, implementing internal controls, and balancing operational demands within established budget and staffing constraints.

A current resume and cover letter must be uploaded/ submitted with this application. Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

· Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)

· Annual Leave - ten (10) days of accumulated annual leave per year
· Sick Leave - fifteen (15) days of accumulated sick leave per year 
· Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child 
· Holidays - State employees also celebrate at least twelve (12) holidays per year

· Pension - State employees earn credit towards a retirement pension

Resumes will not be accepted in lieu of an application. Online applications are highly recommended. However, if you are unable to apply online, the paper application, supplemental questionnaire, and required documents may be emailed to Kimberly.Banks@Maryland.gov. Emailed application materials must be received in our office by the closing date for the recruitment. Only additional materials that are requested will be accepted for this recruitment.

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.