IT ASSISTANT DIRECTOR II

This is a Management Service position for the IT Assistant Director II, Information Technology Division, Maryland State Police and serves at the pleasure of the Appointing Authority.

It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected.

PLEASE FILL OUT THE APPLICATION COMPLETELY.

➢ The application is part of the examination process. Your answers will determine your eligibility to participate in the next phase of the selection process.

➢ Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate.

➢ Do not leave any answer spaces blank; if a question does not apply, write "N/A".

➢ Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write "see resume" in your work history or responses to supplemental questions.

➢ Failure to comply with these instructions may result in disqualification.

➢ Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.

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Maryland State Police

Information Technology Division – MSP HQ.

1201 Reisterstown Road

Pikesville, MD 21208

The Deputy Director provides executive leadership, strategic governance, and operational management for the Information Technology Division (ITD) under the general direction of the IT Director. The role translates strategic visions into tactical execution, steering multidisciplinary teams to deliver resilient public safety technology platforms across the agency.

Core responsibilities include oversight of network infrastructure and network security; strategic and tactical technology planning; budgeting; oversight of IT projects; and the development, implementation, and maintenance of the Maryland State Police wide area network. This includes traditional data communications systems, digital microwave systems, and other wireless communications circuits that support agency operations statewide. The position also assists with oversight of the Computer Aided Dispatch (CAD) system, Records Management System (RMS), application development, database maintenance, deployment and maintenance of personal computers, deployment and maintenance of cellular and office telephone systems, helpdesk operations, customer service functions, mailroom operations, and IT-related procurements.

Crucially, the Deputy Director assists and may author comprehensive cybersecurity policies, business continuity plans, and vendor SLAs to protect critical state infrastructure from modern technical threats. By maintaining these cutting-edge communications infrastructures, this position ensures uninterrupted information sharing, optimal operational readiness, and robust public safety initiatives for vital law enforcement functions statewide.

Technical Operations & Infrastructure Leadership

• Leadership: Provide management oversight and responsibility over the Network Section, Field Support (desktop) Section, Communications/Mailroom Section, Application Support Section, and CAD/RMS Section.

• Subordinate Mentoring & Motivation: Actively mentor, guide, and motivate personnel across all technical sections to foster professional growth, encourage a high-performance culture, and ensure operational readiness.

• Subordinate Monitoring: Continuously monitor and evaluate the daily performance and operational output of subordinates to maintain division standards and accountability.

• Operational Readiness: Provide direct technology support to all planned, routine, and emergency tactical operations for the agency.

• Data Transmission Governance: Plan and coordinate all network services providing data transmission for the agency to ensure optimal availability, security, and integrity.

• Application Services: Direct the activities of subordinates regarding the development and administration of all application services providing data processing, security, and reliability.

• Architecture Documentation: Oversee and assist with the production, delivery, and maintenance of comprehensive technical documentation related to the network and systems.

• Section Lifecycle Management: Oversee technical project management and financial matters for the engineering section consistent with agency policies.

• Hardware Logistics: Direct the activities of subordinates regarding the maintenance, software configuration, and repair of all distributed systems, including servers, switches, routers, firewalls, all desktop units, printers, mobile systems, software configurations, and peripheral equipment.

• Telecommunications Management: Oversee the deployment, setup, and maintenance of cellular and office telephone systems.

• Performance Diagnostics: Supervise the daily performance of computer systems across the state and conduct advanced computer diagnostics to investigate and resolve system conflicts.

• Identity Management: Enforce accountability for maintaining and auditing user accounts across all supported data systems.

• Application Troubleshooting: Provide direct support for applications, including system monitoring, troubleshooting, escalation pathways, and final incident resolution.

Administrative Oversight, Strategy, Fiscal, and Budgetary Planning

• Policy Compliance: Provide management oversight to ensure the coordination and implementation of data, security, network infrastructure, and network security services follow required State and agency policies.

• Fiscal Accountability: Manage the accountability and executive oversight of IT-related projects, funding structures, Memorandums of Understanding (MOUs), and related procurement items.

• Professional Alliances: Establish and maintain professional relationships with personnel from external law enforcement and technology organizations and groups.

• Core Application Integration: Maintain high-level oversight of primary applications and systems, specifically including Delta, Computer-Aided Dispatch (CAD) systems, Records Management Systems (RMS), and the Licensing Portal.

• Strategic Roadmaps: Maintain and update the annual Technology
Strategic Plan alongside near-term tactical plans for the department's IT needs.

• Proactive Assessments: Plan, draft, and deliver comprehensive technology budgets, operational needs assessments, IT compliance policies, and security roadmaps.

• Executive Briefings: Provide weekly and monthly tactical and operational updates to the Director and other executive-level staff.

• Interoperability Coordination: Coordinate closely with the Communications Services Section regarding core infrastructure telecommunications systems.

• Statewide Communications: Maintain traditional data communications systems, digital microwave systems, and other wireless communications circuits to support agency operations statewide.

Ancillary Administrative Operations

• Security & Continuity Governance: Assist with and author comprehensive cybersecurity policies, business continuity frameworks, and vendor service level agreements (SLAs) to safeguard critical infrastructure.

• Logistics Oversight: Assist with the division's secondary administrative support duties, including mailroom operations and distribution logistics.

• Executive Mandates: Perform other related duties and operational actions as assigned by the Director or other executive-level staff.

Education: Bachelor's degree from an accredited college or university in Computer Science, Computer information Technology, Management Information Systems or another technology-related field.

Experience: Five (5) years or more of progressive IT experience to include direct involvement in leading a team of technical staff, working with the Executive Management of an organization and managing multiple concurrent projects.

Note: Candidates without a Bachelor's degree must possess a minimum of nine (9) years of progressive IT experience, which must still include the required five (5) years of leadership, executive collaboration, and project management experience.

Preference will be given to applicants who possess the following preferred qualifications. It is important that you include clear and specific information on your application regarding your qualifications.

  Preferred Qualifications:

1. Experience working with government entities and law enforcement.

2.     Experience managing large-scale WANs, application development, communications, and public safety CAD/RMS platforms.

3.     Proven oversight of multidisciplinary IT sections (Network, Desktop, Applications, Communications).

4. Experience managing IT budgets, procurements, grant funding, and MOUs.

5.     Ability to author enterprise cybersecurity policies, business continuity frameworks, and strategic IT roadmaps.

6.     Track record of providing precise briefings to agency Command Staff and building inter-agency alliances.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

In accordance with Section 2-204 (b) (6) of the Public Safety Article, candidates for positions in this classification will be subject to an initial drug screening, a physical examination and a complete criminal background investigation, to include a polygraph examination, before permanent appointment can be made. A criminal conviction may be grounds for rejection of the candidate.

Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application.  Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED OR QUALIFIED and remain eligible for consideration for at least one (1) year from the date of examination. The list will be used by the hiring agency to select employees.  

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position. Applicants may be given a physical examination and will be subject to an interview, background investigation, polygraph examination and substance abuse testing.

STATE OF MARYLAND BENEFITS

NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail. The Maryland State Application Form can be found online.

Completed applications, required documentation and any required addendums may be mailed to:

Maryland State Police

Human Resources Division

1201 Reisterstown Road

Pikesville, MD 21208

ATTN: Kirsten M. Clouse

Kirstenm.clouse@maryland.gov

*If you have any questions about this recruitment, please contact the Maryland State Police at 410-653-4349. 

*TTY Users: call via Maryland Relay.

*We thank our Veterans for their service to our country and encourage them to apply.

*As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

*Bilingual applicants are encouraged to apply.

It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.