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Information Technology Partner

IT Assistant Director II

Recruitment #26-004491-0002

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Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.

This position is limited to current Maryland State Department of Education employees only.

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

GRADE

23

LOCATION OF POSITION

Nancy S. Grasmick Education Building
200 West Baltimore Street 
Baltimore, Maryland 21201

POSITION DUTIES

The IT Assistant Director II serves as the primary technology liaison and strategic advisor between the Office of Information Technology (OIT) and specific agency divisions. This role requires deep understanding of both divisional business functions and technological needs while ensuring alignment with agency missions and state IT security guidelines. Key responsibilities include building and maintaining strategic relationships with division leadership, advocating for and coordinating IT solutions that meet business needs, and leading technology initiatives from conception through implementation. The IT Assistant Director II ensures compliance with department and state IT guidelines while facilitating communication between technical teams and business units. They provide technical guidance and training to division staff and support critical meetings and events with technical expertise. This senior-level position requires extensive technical knowledge combined with professional maturity and strong partnership skills and may include additional responsibilities supporting OIT's broader mission across the agency.

Duties include: 
  • Serve as primary IT liaison and strategic advisor between OIT and assigned divisions, ensuring alignment with agency missions and state IT guidelines 
  • Coordinate and oversee daily IT operations for assigned divisions, managing service delivery and maintaining strong stakeholder relationships to ensure seamless business continuity
  • Participate in developing/modifying and executing OIT strategic plan and policies based on specific knowledge of divisional needs 
  • Manage the overall relationship with the various business units, agency IT needs and work in partnership with key stakeholders to accomplish IT objectives
  • Monitor and respond to technical support requests through established ticketing systems 
  • Effectively monitor the day-to-day IT operations, ensuring high levels of service availability and users’ satisfaction for assigned divisions/offices
  • Collaborate with divisions/offices leads, and the Office of Budget, to ensure that funds are allocated for IT products/services prior to engaging the Office of Procurement and Contract Management
  • Establish and nurture strong professional relationships with business units, internal teams, and external stakeholders to drive IT project success
  • Collaborate closely with the Project Management Office (PMO) and assigned divisions to ensure that all IT needs are addressed throughout the entire project lifecycle, from conception to completion
  • Work closely with the Infrastructure and Cybersecurity Branches to ensure that the integrity, security, and performance of IT systems and infrastructure are incompliance with state and federal regulations
  • Research and evaluate emerging technologies to suggest or recommend solutions to enhance operational capabilities and efficiency.

MINIMUM QUALIFICATIONS

Experience: Five years of experience working in an information technology environment (IT) to include direct involvement in the management of IT technical staff and IT projects

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Knowledge of the principles and practices of information technology systems management. 
  • Knowledge of information technology services, trends, technical requirements, and staged implementation. 
  • Knowledge of a wide range of software, applications, and methods for evaluating and satisfying user requirements. 
  • Skill in identifying user needs, mitigating user problems, and implementing creative resolution.

LIMITATIONS ON SELECTION

This position is limited to current Maryland State Department of Education employees only

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to MSDE Human Resources Branch, 200 W. Baltimore Street, Baltimore, MD 21201. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online.

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the Human Resources address listed above.

Inquiries can be made to 410-767-0012, TDD 410-333-3045. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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