SENIOR SALESFORCE BUSINESS ANALYST , CONTRACTUAL

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. 

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

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Baltimore City or Hybrid (between office and telework)

The Maryland Insurance Administration (MIA) is seeking a highly skilled and strategic candidate to fill a contractual Senior Salesforce Business Analyst position. This position will collaborate with cross-functional teams to elicit requirements, design scalable processes, and maximize the agency’s Salesforce investment. As a senior member of the team, the Business Analyst will not just gather requirements but they will challenge the status quo, drive digital transformation, and ensure that the MIA’s Salesforce ecosystem aligns perfectly with our long-term business goals.

Key responsibilities include:

• Requirements Elicitation & Analysis: Lead workshops and interviews with stakeholders to uncover true business needs. Translate complex business requirements into clean, actionable user stories and technical specifications.

•Process Optimization: Map current-state workflows and design future-state processes within Salesforce to eliminate friction and improve operational efficiency.

•Solution Design: Collaborate closely with Salesforce Admins, Developers, and Architects to design scalable solutions that leverage out-of-the-box Salesforce functionality before resorting to custom code.

•Data Governance & Analytics: Define data requirements, ensure data integrity across systems, and build advanced reports and dashboards to provide actionable insights for leadership.

•Testing & Deployment: Own the User Acceptance Testing (UAT) process, including creating test scripts, coordinating with business users, and ensuring deliverables meet acceptance criteria.

•Change Management & Training: Drive platform adoption by developing training materials, conducting enablement sessions for internal and external stakeholders, and communicating system updates to users.

Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.

3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.

4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

• Salesforce Certified Business Analyst
• Salesforce Certified Administrator
• PMI-PBA or CBAP certification is a plus
• Scrum Master or Project Manager experience
• Production support experience
• Ability to support priorities beyond Salesforce related projects
• Experience with Box document management system

Please make sure that you provide sufficient information in your resume to demonstrate that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

Please contact: charrison@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred. For immediate consideration: upload one (1) WORD or PDF file, that includes your combined cover letter and resume, to the "Resume" tab.

If you are unable to apply online, you may submit an application packet by mail. Your submission must be received by close of business, on the closing date for the recruitment. Postmarks will not be accepted.

Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #: 26-004488-0015

St. Paul Place, Suite 2700

Baltimore, MD 21202