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Desktop Engineering (IT SYSTEMS TECHNICAL SPECIALIST)

Information Technology Division

Recruitment #26-004488-0002

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Introduction

 

 

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.


 

GRADE

21

LOCATION OF POSITION

Annapolis, Maryland

POSITION DUTIES

The IT Systems Technical Specialist will serve on a systems engineering team that is responsible for a wide array of both on premise and cloud-based technologies. This person will perform basic and advanced server and systems management; will ensure the functionality, security, and operations of a complex and well-functioning hyperconverged infrastructure. Duties include but are not limited to:

  • Working independently and with a team to monitor systems, identify and resolve technical problems, conduct enterprise applications, infrastructure, and system administrative tasks.
  • Providing support for installation, configuration and management of enterprise applications, server and communications software and hardware.
  • Maintain and proactively monitor Enterprise applications and their respective infrastructure components.
  • Collaborate with business users, IT teams, and vendors to provide technical support and troubleshoot incidents related to Enterprise Applications.
  • Creating and maintaining computer network domains and required configurations, management and monitoring systems. This includes deploying, maintaining, and supporting enterprise technologies such as Microsoft Active Directory, Microsoft O365, Nutanix, Windows/Linux servers, networking protocols, Heating, Ventilation and Air Conditioning (HVAC), Uninterrupted Power Supply (UPS), and associated systems.
  • Manage accounts, email and security access for users and devices.
  • Performing routine maintenance of servers and systems. Demonstrating a knowledge of and understanding of Zero-Trust Models, security defenses, and AI technologies.
  • Following established processes for backup and recovery of data systems. Reading and follow established system and support documentation; create and edit documentation as required.
  • Demonstrating a knowledge of and adherence to IRS, Statewide and agency information security policies, procedures and standards; attend and participate in information security training sessions.
  • Keeping abreast of new technologies.

MINIMUM QUALIFICATIONS

Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

NOTES:

  1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience. 
  2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.
  3. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.
  4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

  • Five years of professional IT experience in a Systems Administration / Server Administration role.
  • Critical thinking, analytical, and problem-solving abilities.
  • Experience with virtualized server environments.
  • Experience creating and maintaining technical documentation.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email dbrown@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008 please contact the director of EEO & Fair Practices Operations at 667-262-2777, or at fairpractices@marylandtaxes.gov, or amoreland@marylandtaxes.gov for additional information.


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