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IT SYSTEMS TECHNICAL SPECIALIST

Recruitment #26-004488-0001

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Introduction

GRADE

21

LOCATION OF POSITION

DJS- Cheltenham Youth Detention Center
11003 Frank Tippett Road  
Cheltenham, MD 20623

Main Purpose of Job

Join Us in Making a Difference at DJS!

The Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of the IT Systems Technical Specialist, so come join our team and make a meaningful impact on youth and the community at DJS! 

The main purpose of this position is to maintain the electronic security systems to ensure the safety and security of youth, staff and citizens of Maryland. This position will be located in Cheltenham, MD and will serve our Southern Maryland and Metro regions. The security systems include but are not limited to video surveillance, detention door systems, keycard access, code red system, Guard Tour, fence intrusion systems, intercom systems and two-way radios. This position assists in the planning, designing and developing electronic security systems, providing expert technical advice and guidance, as well as developing and implementing training. Additionally, this position coordinates vendor management, system documentation and customer support and training. 

Some key responsibilities of this position may include, but not be limited, to the following: 

Maintains Electronic Security Systems: Plans, designs and develops new or improves existing electronic security systems, through electronic security plans to address user needs, hardware, software, integrations and peripherals; performs in depth analysis of electronic security systems to include costs, and compatibility with existing hardware and software and provides recommendation and technical documents; and provides expert technical advice and guidance to support electronic security systems for DJS regarding future directions and customization of systems. 

Vendor Management: Coordinates with vendor representatives in the installation of new hardware and software related to the integration and upgrades of electronic security systems. Assist with the design, installation, and integration of electronic security systems in both small and large scale systems. 

System Documentation: Advises management in matters related to effective information support functions for electronic security. Develop procedures and standards for electronic security systems and interfaces. Develop documentation of all systems, configurations, and end user processes. Draft audit documentation as required and assist with audits. 

Customer Support & Training: Troubleshoots and resolves electronic security systems inconsistencies and problems that arise. These issues will be resolved 24 hours a day and may require working on evenings and weekends. Performs and or coordinates staff training for electronic security equipment as necessary. Trains staff on electronic security systems. 

This position is eligible to work a hybrid telework schedule as available due to demands in DJS facilities.

MINIMUM QUALIFICATIONS

Experience: Seven years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology for four years of the required experience. 

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for four years of the required experience.

3. Candidates may substitute experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.

4. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology and three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The preferred candidate for this position may possess any of the following qualifications:

  • Two years experience with video surveillance systems, including installing cameras, trouble shooting cameras and integrating with video surveillance software. 
  • Two years experience with UHF and VHF two-way radio systems, including two-way radios, routers and integration software. 
  • Knowledge of permitter patrol tracking systems. 
  • Knowledge of keycard access systems. 
  • Knowledge of PLC (Programmable Logic Controller) systems.
  • Experience in conducting security audits. 
  • Experience in developing project plans and scopes of work.

SPECIAL REQUIREMENTS

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached.

SELECTION PROCESS

Please ensure that your completed application includes sufficient information to demonstrate that you meet the qualifications for this recruitment. All documentation related to your qualifications must be submitted by the closing date; information received after this date will not be considered. Candidates who meet the qualifications will remain on the certified eligible list for a period of one (1) year. This list may also be used to fill similar positions within this classification in the future.

EXAMINATION PROCESS

The assessment will involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire. Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.

If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY recommended. However, if you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax to the addresses provided below. If using fax or regular mail, ensure each page includes your First and Last Name, the Recruitment Number (located at the top of the posting), and the last four digits of your SS#. Paper application materials must be received by 5:00 PM on the closing date for the recruitment. Applications received after this time, or those with incorrect forms, will not be accepted. Postmarks will not be considered.

Maryland Department of Juvenile Services 
OHR-Recruitment & Examination Unit 
217 E. Redwood Street 
Baltimore, MD 21202 
Attn: Nicole Jones, Recruitment #26-004488-0001   
Fax number 410-333-4188 
TTY Users: call via Maryland Relay

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.

Bilingual applicants and people with disabilities are welcome to apply for all recruitments.

Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.

We welcome experienced professionals transitioning from federal service to explore rewarding career opportunities.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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