IT PROGRAMMER ANALYST SUPERVISOR

MHBE is accepting applications for an IT PROGRAMMER ANALYST SUPERVISOR/Application Development Manager.

The Maryland Health Benefit Exchange is responsible for the administration of Maryland Health Connection, the State's health insurance marketplace, under the Patient Protection and Affordable Care Act of 2010 (ACA).

MHBE works with the Maryland Department of Health, Maryland Insurance Administration, Department of Human Services, and stakeholders statewide.

Our Vision: High-quality, affordable health coverage for all Marylanders.

Mission Statement: We improve the health and well-being of Marylanders by connecting them with high-quality, affordable health coverage through innovation, technology, and customer service.

Values: Diverse & Inclusive, Innovative, Collaborative, Ethical

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This role oversees IT HBX program focused on innovation and emerging technologies. Key responsibilities include planning and directing HBX initiatives, developing and managing short and long-term program plans, and collaborating with ITL, senior management to implement policies, analyze effectiveness, and approve system changes. The position involves managing state and contractual IT resources to ensure timely and efficient delivery of software products and services, fostering collaboration among teams and stakeholders, and ensuring adherence to MHBE and state policies. Additional duties include supporting the Enterprise Application Services Director on projects and staffing, overseeing the analysis and maintenance of HBX computer applications, consulting with senior management to resolve system inefficiencies, and performing IT strategic planning to align systems with MHBE's vision, mission, and objectives.

25%- Oversee & participate hands-on the planning. development and implementation new and existing HBX projects directly or through oversight of contracted resources. Participates in the development. implementation, and management of short and long-range plans for program operations. Works with ITL, senior management and executives to oversee the implementation of policies and procedures, analyzes effectiveness, and approves systematic changes including leading implementation of emerging technologies such as AI.


35%- Manage HBX IT teams to ensure timely/efficient delivery of software products, systematic changes and speed of operations, and to ensure collaborative efforts among the teams and their stakeholders. Support Enterprise Application Services Director on projects, staffing and filling in during the Director’s absence.


20%- Oversee the analysis. planning, design. programming. and maintenance of HBX computer applications. Consult with ITL, senior management to determine business or existing system inefficiencies or problems, objectives and operational needs, level of utilization of existing systems, and equipment capability to identify infom1ation technology alternatives and provide solutions for improving operations.

10%- Oversee studies of systems procedures, information flows and methods of work organization and control to develop logical models of systems. Manage vendor relations ensuring adherence to MHBE and state policies and timely delivery of quality services completed as described in the contract.


10%- Plan, direct and evaluate the work of contracted IT HBX technical staff.
Perform information technology strategic planning by working with ITL, senior management to develop system applications that align systems with the MHBE vision. mission and objectives. Perform related duties as assigned.

Experience: Seven years of experience, three years of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or other developmental tools and an additional four years of experience converting data from project specifications by writing program code using generally accepted computer programming languages or other developmental tools.

Notes:

1. Candidates may substitute six credit hours of coursework in application analysis and programming using generally accepted computer programming languages or other developmental tools for six months of the required experience.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and eighteen months of experience converting data from project specifications by writing program code using generally accepted computer programming languages or other developmental tools for the additional four years of the required experience.

3. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and application programming using generally accepted computer programming languages or other developmental tools for the additional four years of the required experience.

4. Candidates may substitute experience in one of the following areas: operating computers, scheduling, controlling input and output or maintaining backups or data storage, processing data on computers, evaluating, implementing and maintaining hardware and software, on a year-for-year basis for a high school education.

5. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or other information technology related field and three years of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or other developmental tools for the required experience.

6. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Computer Systems Programming classifications or Computer Systems Programming specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Preferred Qualifications

Education & Certifications
- Master’s degree in Computer Science, Information Systems, or a related field
- PMP, Scrum Master (CSM/PSM), or SAFe Agile certification
- Cloud certifications (AWS Solutions Architect, Azure Administrator, or GCP)
- ITIL Foundation certification

MD Health Exchange & Government Domain
- Prior experience with state or federal health benefits exchanges (e.g., MHBE, Covered California, MNsure, Access Health CT)
- Familiarity with CMS technical guidelines and the Federal Data Services Hub (FDSH)
- Experience with Medicaid Enterprise Systems (MES) or MMIS integration
- Knowledge of 834/820 EDI transactions used in enrollment and eligibility
- Knowledge of various AI tools

Technical Leadership
- Experience managing hybrid teams (in-house, State, offshore, and vendor developers)
- Track record of modernizing legacy systems or migrating to cloud-native architecture
- Familiarity with DevSecOps practices and CI/CD pipeline oversight
- Experience with low-code/no-code platforms

Security & Data Privacy
- Experience implementing FISMA, NIST 800-53, or MARS-E security controls
- Background managing PII/PHI data & AI governance programs

Soft Skills & Strategic Leadership
- Demonstrated experience presenting to executive leadership or governing boards
- Experience managing budgets and vendor contracts (RFP process)
- Change management experience during large system rollouts and open enrollment periods

NOT APPLICABLE.

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: 750 East Pratt Street, 6th Floor, Baltimore MD, 21202.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

STATE OF MARYLAND BENEFITS

Resumes will not be accepted in lieu of completing the online or paper application.

Applications must be received no later than the close of business on the closing date.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual candidates are encouraged to apply.

We thank you our veterans for their service to our country and encourage them to apply.

Appropriate accommodations for individuals with disabilities are available upon request by calling MD TTY Relay Service.

This employer participates in E-Verify and will provide the Federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

Employers can only use E-Verify once you have accepted a job offer and completed the Form 1-9.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issues before the employer can take any employment action against you.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.