Skip to Main Content

SUPERVISOR, ENTERPRISE ADMINISTRATOR

COMPUTER NETWORK SPECIALIST SUPERVISOR

Recruitment #26-004414-0001

Go Back Apply View Benefits

Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 
 

GRADE

21

LOCATION OF POSITION

Maryland Department of Human Services 
Office of Technology for Human Services 
25 S. Charles Street 
Baltimore, MD 21201 

Main Purpose of Job

This position's primary responsibility involves oversight of servers, computers, printers, network equipment, enterprise software, and cloud services throughout the Department of Human Services (DHS) statewide at 116 locations on both Local Area Networks (LAN) and Wide Area Networks (WAN). This position includes supervision, strategic planning, system integration, cloud infrastructure management, and ongoing maintenance of software and hardware infrastructure, specifically including Windows operating systems for servers, desktops, and laptops, as well as cloud-based platforms and services. The role also entails managing network communication applications such as Domain Name Syst (DNS) Dynamic Host Configuration Protocol (DHCP), along with monitoring network performance using management and diagnostic tools to ensure optimal efficiency. The position is responsible for Active Directory management, performing system backups (both on-prem and in the cloud), archiving data, and maintaining the disaster recovery site and cloud-based recovery solutions. This position generates and reviews reports, development and maintenance of both technical and user documentation, including cloud architecture and service documentation. 

POSITION DUTIES

  • Performs Supervision of Core Duties: LAN activities in order to ensure access, availability of files, printers, applications, computing, and network resources. 
  • Installs configures, maintains, and supports servers, computers, network printers, network hardware and software, and enterprise software on the Local and Wide Area Networks (LAN/WAN) for the Department of Human Services statewide to support all 116 locations. 
  • Responds to and resolves work orders (ticket system). 
  • Analyzes facility readiness for site preparations as needed for installing computer hardware, software, and/or network cable connection according to the project’s installation requirements for DHS Enterprise Network users.
  • Supervision of staff to ensure Customer Service.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Four years and six months of experience, three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required education.

2. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator equivalent certification program for the additional eighteen months of the required experience.

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited high school or possession of a high school equivalency certificated: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • One year of experience supervising or leading technical systems administrators or engineers.
  • One year of experience administering Microsoft Azure or Microsoft 365 enterprise workloads and Microsoft Windows Server environments.
  • One year of experience developing and enforcing SOPs, standards, or technical processes.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.  If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: 


STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 

• Annual Leave – ten (10) days of accumulated annual leave per year.

• Sick Leave – fifteen (15) days of accumulated sick leave per year.

• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays – State employees also celebrate at least twelve (12) holiday per year.

• Pension – State employees earn credits towards a retirement pension.

• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, Attn: Trelia Gunter, 25 S. Charles Street, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.  
 
If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to trelia.gunter@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.  

If you have any questions concerning this recruitment process for this position, please contact 410-767-7416.  

TTY Users: call via Maryland Relay. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.  

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

Powered by JobAps