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COMPUTER NETWORK SPECIALIST II

Recruitment #26-004413-0005

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.   

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.  

This position requires travel throughout Prince George's County.

GRADE

19

LOCATION OF POSITION

PRINCE GEORGE'S COUNTY DEPARTMENT OF SOCIAL SERVICES 
OFFICE OF INFORMATION TECHNOLOGY 
805 BRIGHTSEAT ROAD 
LANDOVER, MD 20785

Main Purpose of Job

The main purpose of this position is to provide Technical Support & Resolution. Provide direct support to internal customers by diagnosing and resolving complex software, hardware, network, and peripheral issues. Assist with managing the installation and upgrade of internal hardware and software, including Operating System (OS) upgrades and IT-specific software. Additionally, assists with the deployment and upgrade of computer networks for major statewide initiatives (such as OHEP and Q-Less). Stay abreast of the latest technology to develop and implement creative and innovative solutions for the Department of Human Services Information Systems (DHSIS). 

POSITION DUTIES

  • Provides exemplary customer support to internal customers by diagnosing, troubleshooting, and resolving technical issues as they arise. 
  • Collaborates directly with the Computer Network Specialist Supervisor, advising on the diagnosis and resolution of complex software and hardware issues.  
  • Conducts continuous research on emerging technologies that may impact the DHS Enterprise.  
  • Leads and participates in LAN projects, including software/hardware refresh, mobile device and evaluates LAN hardware and software and recommends strategic upgrades to replace obsolete technology.  
  • Ensures strict adherence to all policies and regulations concerning personnel  issues, confidentiality, and the appropriate use of state property.  
  • Travels to remote sites to deliver necessary on-site technical support.
  • Manages the user account lifecycle, performing onboarding and offboarding procedures for all personnel. 
  • Performs other related duties as assigned or required to support departmental operations.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying. 

Experience: Two years and six months of experience, one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software. 

Notes: 

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience. 
2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience. 
3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited a high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools. 
4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience. 
5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
 
One year of experience receiving and resolving employees call on an IT Help Desk.  
One year of experience with active directory.  
One year of experience using Windows 11.  
One year of experience using the Google Platform.

LIMITATIONS ON SELECTION

Limited to candidates willing to accept employment in Prince George’s County. Must have a valid driver’s license to drive to the different offices throughout Prince George’s County.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201. 

Or email latoura.jones@maryland.gov: Voice 410-767-8844, toll-free: 1-800-332-6347.  

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.  

Do not submit unsolicited documentation. 

TTY Users: call via Maryland Relay 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country and encourage them to apply.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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