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LEAD BOARD INSPECTOR

LICENSING & REGULATION INVESTIGATOR II

Recruitment #26-003438-0002

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Introduction

The Maryland Department of Labor is currently accepting applications from qualified candidates for an Licensing and Regulation Investigator II position within the Division of Occupational and Professional Licensing. As a member of the Occupational and Professional Licensing Team, you can build a fulfilling career while enjoying a comprehensive benefits package, including medical and dental coverage, paid time off (vacation and sick leave), participation in the State pension plan, supplemental retirement options, and membership in the Maryland State Employees Credit Union.

Resumes are accepted as additional information, however the application will be rejected unless it is not completed.

GRADE

ASTD11

LOCATION OF POSITION

100 S. Charles Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to access general compliance, research, mediate, and resolve complaints filed with the Board of Barbers and the Board of Cosmetologists; to initiate and support administrative and/or criminal proceedings; to educate and provide detailed information to licensees and consumers regarding the established laws and regulations of both Boards.

POSITION DUTIES

Duties of this position include but are not limited to:

  • Assesses compliance and investigates complaints using interviewing and observational skills. Maintains knowledge of the licensing agency regulations. Discusses and determines appropriate action to resolve violations and compliance issues . Inspects barbershops and salons to assess compliance, verifies operational permits, investigates consumer complaints, and conducts various required inspections within the state of Maryland. Consults with administrative staff and regulatory code agencies to determine violations. Generates detailed, factual and well written reports based on inspection findings and occasionally presents findings to the respective Board or at hearings.
  • Provides training, coaching, and mentoring to inspectors, ensuring uniform application of Board regulations and procedures.
  • Answers shop-related telephone and email inquiries providing accurate and timely information, assists walk-in customers and provides general and appropriate information for consumers to address their needs and concerns. Assists with processing new shop applications and assists with processing complaints providing backup support when needed.
  • Reviews and verifies inspector expense vouchers, including mileage and supporting details, before final approval. Ensures accuracy and compliance with Department policies before submission for final sign-off.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience conducting investigations of alleged non-compliance with state laws and regulations, which govern the licensing and practices of business occupations and professions.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience with understanding  Maryland cosmetology and barber laws, regulations, and licensing requirements
Experience with fluency in speaking Spanish, Vietnamese or Korean
Knowledge of health, safety, and sanitation standards specific to salons, barbershops, and other licensed
establishments
Experience conducting inspections to access compliance using COMAR or with a state or federal regulatory agency
Experience providing training to staff on regulatory agency inspection standards and protocols

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Upon appointment, employees in this classification possessing a business occupational and professional license or participating in any outside activity which may be deemed a conflict of interest by the Secretary of the Department of Labor will be required to put the license and/or outside activity in an “Inactive” status.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Resumes are acceptable as additional information only; however, the application must be completed in its entirety or it will be subject to rejection. 

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. 

For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932- 3897 or (202) 331-2925. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by LABOR for a period of one year.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214. 

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION 

Completed applications, required documentation, and any required addendums may be mailed to: 

Maryland Department of Labor/ Office of Administration 
Attn: Donna L. Watson   26-003438-0002 
100 S. Charles Street, 5th Floor Suite 5000 
Baltimore, MD 21201 

For additional information, please contact Donna L. Watson at 410-230-6297 or via email Donna.langston@maryland.gov 

The MD State Application Form can be found online    

Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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