Executive Assistant

• Assists the Director and Deputy Director in the creation of policies and procedure that improve the overall effectiveness of MCOCS and guide the agency toward meeting its performance standards. 
• Provides support, evaluation, and recommendations in the coordination of efforts and the resolution of problem areas within MCOCS. 
• Provides support to the management of MCOCS in a continuous effort to improve customer service and to attain performance goals. 
• Prepares, maintains and monitors MCOCS’s reports, constituent service complaints and customer service inquiries. Ensures proper filing, retrieval, and confidentiality of sensitive information. 
• Assists in managing the daily operations of the office, including scheduling meetings, coordinating appointments, and maintaining calendars for the director and deputy director. 
• Prepares correspondence, reports, and presentations on their behalf. 
• Handle incoming and outgoing communication including phone calls, email, and mail. 
• Coordinates and schedules meetings, conferences and other events for the director and deputy director.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• One year of experience handling sensitive data while adhering to strict confidentiality standards.
• One year of computer software experience with proficiency in Microsoft Office Suite.
• One year experience working within a child support enforcement agency, legal environment or state human services program.
• Experience managing executive calendars, coordinating schedules, handling high level correspondence, drafting agendas, taking meeting minutes and following up on action items for senior leadership.
• Strong communication skills.
• Experience maintaining tracking systems for constituent service complaints or high volume customer service escalations.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.