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Communications and Outreach Coordinator

ADMINISTRATIVE OFFICER II

Recruitment #26-003235-0008

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Introduction

Maryland Department of Labor, Division of Labor and Industry (DLI), is currently accepting applicationsfrom qualified candidates for a Communications and Outreach Coordinator (Administrative Officer II).

The DLI team is passionate about our mission of protecting and promoting workplace rights and the health and safety of workers and the public. The Communications and Outreach Coordinator is a key role for the Division. Reporting directly to the Commissioner and partnering closely with each of our Division’s units (Wage and Labor Standards, Occupational Safety and Health, Public Safety and Building Codes), this position is designed to handle a broad range of external and internal communications needs.

As a member of the DLI team, you can build a fulfilling career while enjoying a comprehensive benefits package, including medical and dental coverage, paid time off (vacation and sick leave), participation in the State pension plan, supplemental retirement options, and membership in the Maryland State Employees Credit Union.



GRADE

14

LOCATION OF POSITION

10946 Golden West Drive, Suite 160, Hunt Valley, MD 21031

Main Purpose of Job

This position serves as the point of contact for the Division of Labor and Industry for public-facing communications, with responsibilities including development of written, graphic and electronic (website) materials, coordination of outreach activities, communication with stakeholders, and planning and undertaking public-facing communication activities that promote the Division's mission of protecting and promoting workplace rights and the health and safety of workers and the public.

POSITION DUTIES

Develops and executes external communications initiatives for the Division of Labor and Industry, including by identifying opportunities to further programmatic objectives through webinars, presentations and meetings (both virtual and in-person); written and graphic content, including e-distributed bulletins, web postings, forms, guidance, marketing materials, and other public-facing materials; social media, including public service campaigns; and maintaining and building contacts database(s) to facilitate communication with key constituencies for all units.  Regularly uses applications such as PowerPoint, Canva, Google Slides, Google Docs, Adobe, Gov Delivery, and Zoom (webinar version) to develop, share, and finalize content. 

Works with Commissioner and programs to create content, format, and produce materials in all media (e.g., written, video, graphic), including  short videos, briefing materials, press statements, and talking points; and internal staff communications (such as newsletters). Collaborates with the Office of the Secretary to respond to media inquiries regarding Division activities.

Monitors and maintains Division website, overseeing the development and (in collaboration with Office of Information Technology Webmaster) updating of web content as needed, and ensuring information is accurate and posted in a timely manner. Ensures accessibility of web-based content.

Logs, tracks, and monitors Maryland Public Information Act requests and responses.

Collaborates with Division units, management, and staff, and with Office of the Secretary as needed, to develop and produce content as appropriate, and schedule and moderate informational events, such as webinars.

Performs other duties as assigned by management.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of professional experience in communications, public relations, marketing, or media relations, including experience developing and executing external communications initiatives for a public or private organization.

Professional experience developing written and visual communications content for websites, social media platforms, articles, speeches, or other digital communications materials.

Experience using social media management tools and digital design or editing platforms (e.g., Hootsuite, Sprout, Canva, Photoshop, or InDesign) to develop and distribute communications materials across major social media platforms such as Instagram, LinkedIn, Facebook, or X.

Ability to speak and write fluent Spanish.

If you receive an interview invitation, you must provide two writing samples to bring with you, which are as follows:

One should be a writing sample of 400–800 words in a news article or blog post format.

The other should be a social media sample you have developed for any platform, as long as it includes both a caption and a visual (e.g., graphic, photo, video). Please include with the social media sample a brief description of your goal and strategy for the post, as well as if it was successful and how you define that success.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Resumes are acceptable as additional information only; however, the application must be completed in its entirety or it will be subject to rejection. 

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. 

For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932- 3897 or (202) 331-2925. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. 

A resume and cover letter are strongly encouraged for this position

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:

● Flexible hours
● Paid holidays 12-13 per year 
● Generous paid leave package (annual, sick, personal and compensatory leave) 
● State Pension ("defined benefit" plan) 
● Tax-deferred supplemental retirement savings plans (401(k) and 457) 
● Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services 
● Flexible Spending Account plans for Health Care and Daycare 
● State Employees Credit Union

To learn more, please click this link: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to brianna.freeman1@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.

Completed applications, required documentation, and any required addendums may be mailed to:

Maryland Department of Labor Office of Human Resources

Attn: 26-003235-0008 Admin Officer II/BF

100 S. Charles Street Baltimore, MD 21201

TTY Users: call via Maryland Relay 

The MD State Application Form can be found online Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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