Director of Program Innovation and Compliance

Maryland Department of Human Services

Child Support Administration-Program Division

25 S. Charles Street
Baltimore, MD 21201

• Plans, directs, organizes leads and coordinates in determining the department's overall direction, goals, and objectives. Establishes and monitors performance measures and standards of success. 
• Develops training manuals and processes, implements, and evaluates policy and procedures. 
• Communicates effectively and act as a liaison with State agencies, other child support agencies to ensure optimum service to our customers. 
• Facilitates and encourages two-way communication regarding responsibilities, expectations, goals, training and performance of the unit. 
• Establishes goals, monitors and tracks performance of the unit. 
• Identifies problem areas and makes recommendations for improvement to each supervisor. 
• Analyzes legislative and Federal changes to assess impact on operations; plans and implements related changes. 
• Develops, reviews, and analyzes management reports to enhance program operations by prioritizing resource allocation, measuring program effectiveness, and evaluating the need for new or modified procedures. 
• Identifies problematic areas and makes recommendations for improvement to the Unit The Director. 
• Supervises, motivates, develops, and evaluates staff to reinforce staff knowledge of new and existing policies and procedures to ensure optimum individual and unit performance according to Federal, State, local laws, policies and procedures. 
• Conducts weekly, bi-weekly, or monthly team meetings. 
• Counsels and coaches staff on personnel matters.

Education:   A Bachelor’s degree from an accredited college or university.

Experience: Eight years of experience in administrative, professional or technical work, three years must have involved        supervision of other employees or exercising responsibility for program development.

Notes:

1. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours   on a year-for-year basis for up to two years of the required general experience.

2. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two years must have been in an administrative supervisory or consultative capacity.

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.  
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least thirteen (13) holidays per year.  
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.