Content Moderator

If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today! The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with over 9,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release. As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.

 

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8520 Corridor Road

The Content Moderator works for the Department of Public Safety and Correctional Services (DPSCS), Intelligence and Investigative Division’s (IID), Analytical and Technical unit. The position supports the DPSCS correctional facility tablet/communication program for incarcerated individuals (II) in our custody. The Content Moderator reviews text messaging, photographs, and audio content IIs received and sent. Reviews content received and sent by II’s through their state-issued tablets, that may be deemed inappropriate. Screen content for messages that contain sensitive and explicit material involving expressions that are discriminatory, offensive, abhorrent, or graphic. Monitors II calls for safety and security concerns, as well as, investigatory pertinent information. Escalates questionable findings to the Chief or supervisor.

• Responsible for monitoring electronic communications through the Department’s II’s tablet and kiosk vendor applications. Reviews and analyzes explicit and extremely sensitive content; sometimes involving graphic and disturbing content that may be egregious in nature.
• Maintains a neutral nondiscriminatory mindset while reviewing visual and auditory content that may be explicit, offensive, and abhorrent. Delineates between potential inappropriate/harmful content and harmless situations. Channels concerns to the supervising analyst.
• Maintains professionalism and confidentiality when making decisions and recommendations regarding communication, while upholding the Department’s standards and policies. Helps to identify and screen for potentially inappropriate and harmful materials; including, but not limited to words, phrases, statements, and images that are in breach and noncompliance with State standards and policies.
• Maintains focused attention to detail to stay vigilant for security concerns and threats. Accurately and efficiently make decisions regarding the distribution of information at a high standard. Ensures focused attention to reading content of varying lengths.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

1.  Corrections or Law Enforcement experience
2.  Experience reviewing and analyzing criminal activity

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

· Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)

· Annual Leave - ten (10) days of accumulated annual leave per year
· Sick Leave - fifteen (15) days of accumulated sick leave per year 
· Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child 
· Holidays - State employees also celebrate at least twelve (12) holidays per year

· Pension - State employees earn credit towards a retirement pension

Online applications are highly recommended. However, if you are unable to apply online, the paper application, supplemental questionnaire, and required documents may be emailed to Emily.Eubanks@Maryland.gov. Paper application materials must be received in our office by the closing date for the recruitment. Only additional materials that are requested will be accepted for this recruitment.

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.