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QUALITY ASSURANCE SPECIALIST

DJS Program Specialist

Recruitment #26-002598-0001

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Introduction

GRADE

17

LOCATION OF POSITION

Department of Juvenile Services (DJS) – Headquarters
Office of Inspector General (OIG), Licensing and Monitoring Unit (L&M) 
217 E. Redwood St.
Baltimore, Maryland 21202

Main Purpose of Job

Join Us in Making a Difference at DJS!

The Maryland Department of Juvenile Services is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of DJS Program Specialist (Quality Assurance Specialist), so come join our team and make a meaningful impact on youth and the community at DJS!   

The main purpose of this position is to support DJS–OIG, L&M by monitoring the quality and sufficiency of services provided to DJS youth and helping to ensure the health, safety, and well-being of youth in care. The Quality Assurance Specialist plays a critical role in monitoring licensed and certified programs, contracted and per-diem private provider programs, out-of-state residential programs, and non-residential community-based programs to ensure compliance with applicable federal and state laws, statutes, regulations, and DJS policies and procedures. This role serves as a key safeguard for youth and contributes to accountability, continuous improvement, and the delivery of safe, effective, and youth-centered services across the DJS system.

Some key responsibilities of this position may include, but not be limited, to the following: 

  • Monitor and Evaluate Programs: Conduct licensing, monitoring, and certification activities for in-state and out-of-state programs, including private, per-diem, and community-based providers. Assess compliance with statutes, regulations, policies, administrative directives, and best practices to support the health, safety, and well-being of youth in care. 
  • Report and Analyze Data: Prepare clear, concise, and accurate reports supported by sufficient, relevant, and competent evidence, including research data, facility inspections, interviews with youth and staff, program policies, and other supporting documentation. 
  • Review and Track Incident Data: Conduct ongoing review and analysis of incident reports for assigned programs. Collaborate with the L&M Data Coordinator to identify trends, coordinate follow-up with providers and licensing agencies, and address potential risks. Provide support to the Director of Licensing and Monitoring in response to executive-level requests. 
  • Database and Record Management: Enter and maintain licensing, monitoring, and certification findings in the L&M Database to ensure timely and accurate records. Review incident reporting data to identify trends and indicators of risk. Maintain current licensing and monitoring directories, provider contacts, schedules, and shared files. 
  • Collaboration and Engagement: Participate in staff meetings, team meetings, workgroups, and other relevant internal and external meetings. Provide support to other OIG teams as needed to advance shared goals and agency priorities.

This position is eligible to work a hybrid telework schedule.

This position will require travel between various sites.

MINIMUM QUALIFICATIONS

Education: A Bachelor’s degree from an accredited college or university.

Experience: Three years of experience providing case management or resource specialist services to youth in a community or residential setting. 

Notes: 

1. Candidates may substitute possession of an Associate of Arts degree in the social or behavioral sciences from an accredited college or university and two years of experience providing direct services to children in a community or residential setting for the required education. 

2. Candidates may substitute possession of a Master’s degree in the social or behavioral sciences from an accredited college or university for one year of the required experience. 

3. Candidates may substitute four years of experience providing case management or resource specialist services to youth in a community or residential setting for four years of college. 

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Correctional Institution Administration classifications or Correctional Institution Administration specialty codes in the Miscellaneous Occupations field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

The preferred candidate for this position will possess the following:

- At least one (1) year of professional experience performing compliance monitoring and reporting in the areas of program management, case management, and/or detention or committed facility management, or residential setting.

- Possession of a valid driver's license.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please ensure that your completed application includes sufficient information to demonstrate that you meet the qualifications for this recruitment. All documentation related to your qualifications must be submitted by the closing date; information received after this date will not be considered. Candidates who meet the qualifications will remain on the certified eligible list for a period of one (1) year. This list may also be used to fill similar positions within this classification in the future.

EXAMINATION PROCESS

The assessment will involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements. Therefore, it is essential that you provide complete and accurate information on your application. Incomplete applications will not be accepted. Please report all relevant experience and education. For education obtained outside the U.S., you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire. Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.

If you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is strongly recommended. If you are unable to apply online, you may submit a completed paper application and supplemental questionnaire via email or fax to the addresses provided below. For fax or mail submissions, please ensure that each page includes your first and last name, the recruitment number (located at the top of the posting), and the last four digits of your Social Security number. All paper application materials must be received by 5:00 PM on the closing date of the recruitment. Applications received after this time, or those submitted with incorrect forms, will not be accepted. Postmarks will not be considered.

Maryland Department of Juvenile Services-Recruitment & Examination Unit 
217 E. Redwood Street 
Baltimore, MD 21202
Attn: Recruitment #25-002598-0001 
Fax number 410-333-4188 
TTY Users: call via Maryland Relay

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

Should additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.

DJS is an equal-opportunity employer and is committed to diversity in the workplace. Specifically, we value diverse experiences regarding the educational background and justice system contact.

DJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments. 

Bilingual applicants and people with disabilities are welcome to apply for all recruitments. 

Candidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply. 

We welcome experienced professionals transitioning from federal service to explore rewarding career opportunities.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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