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Contract Monitoring and Compliance Manager

ADMINISTRATOR III

Recruitment #26-002588-0039

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

GRADE

18

LOCATION OF POSITION

Maryland Department of Human Services
Procurement Unit
25 South Charles Street
Baltimore, MD 21201

Main Purpose of Job

The position serves as DHS’s enterprise authority for contract oversight, providing governance, evaluation, and compliance assurance across all procurement activities. It ensures that the DHS Office of Procurement, Program Offices, and Local Departments of Social Services adhere to applicable procurement laws, regulations, policies, and contract monitoring requirements, including Maryland procurement requirements. By setting agency-wide standards, the role drives consistency, accountability, and risk mitigation for a procurement portfolio exceeding $1 billion annually. It strengthens vendor‑management practices through policy guidance, training, audits, and the development of standardized monitoring tools, while also reviewing and approving high‑risk deliverables to ensure uniform, compliant, and effective contract performance oversight. 

POSITION DUTIES

  • Ensures enterprise-wide contract monitoring compliance by directing, coordinating, and evaluating the agency’s contract monitoring governance and internal control framework in alignment with applicable procurement and compliance requirements; Develops and disseminates analytical and narrative reports to support executive decision making. 
  • Serves as liaison between Office of Procurement, DHS leadership, Program Offices, LDSS, and Office of State Procurement (OSP) to ensure contract monitoring standards, compliance metrics, and performance expectations are implemented and sustained; Provides compliance scorecards and escalation reports; Develops and implements corrective action strategies and risk mitigation plans; Identifies compliance deficiencies and recommends enforcement actions including contract modifications, financial remedies, or escalation. 
  • Oversees development and training of agency staff and determines agencywide organizational compliance to contract monitors and program staff on compliance tools, reporting requirements, and best practices; Leads development and analysis of procurement and compliance reports including statewide reporting requirements and internal dashboards; Provides subject matter expertise on COMAR Title 21, eMMA, and procurement systems; supports audits, legal inquiries, and PIA requests.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • One year of experience in contract monitoring and vendor performance management, including Contracting Officer’s Representative (COR) functions, with a proven ability to provide oversight and guidance on compliance activities performed by others.
  • One year of experience responding to audits and regulatory oversight within structured environments, such as federal procurement, state procurement, or corporate governance programs.
  • One year of experience developing and analyzing KPIs, SLAs, and performance dashboards to create data-driven reports that support management decision-making.
  • Technical expertise in managing procurement and financial workflows using ERP or Contract Lifecycle Management (CLM) systems, such as SAP, Oracle, Coupa, or eMMA.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 

• Annual Leave – ten (10) days of accumulated annual leave per year.

• Sick Leave – fifteen (15) days of accumulated sick leave per year.

• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

• Holidays – State employees also celebrate at least twelve (12) holiday per year.

• Pension – State employees earn credits towards a retirement pension.

• Positions may be eligible for telework.   

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.


Or email cynthia.mcmillian@maryland.gov.; voice 410-767-7199.


If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 


Do not submit unsolicited documentation. Resumes should not be viewed for a completed state application. 


TTY Users: call via Maryland Relay.


As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


We thank our Veterans for their service to our country and encouraged them to apply. 



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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