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ADMINISTRATOR III

Program Administrator Electronic Gaming Device Analyst

Recruitment #26-002588-0025

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Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. 

GRADE

18

LOCATION OF POSITION

Montgomery Park Business Center
1800 Washington Boulevard, Ste. 330 
Baltimore, Maryland 21230

POSITION DUTIES

To execute all prospecting, sales presentations, applications, business reviews, sales analysis and point of sale agreements between the Maryland Lottery & Gaming Control Agency (MLGCA) and new accounts that are Veterans Service Organizations (VSOs) or Fraternal Organizations (FOs). Liaison between the MLGCA,VSOs, and FOs to comply with state of Maryland legislation to provide Instant Ticket Lottery Machines (ITLMs) to qualified locations. Maintains and communicates all relevant new account sales initiatives with appropriate MLGCA personnel. Represents the Gaming department in a liaison capacity between MLGCA directors/managers and Vendor to identify deficiencies and recommend enhancements to the ITLM Program. Meets with Vendor's representative on a regular basis to ensure that systems and services are delivered in a timely fashion.

  • Evaluate, recommend, recruitment of, and conduct sales presentations to, new Instant Ticket Lottery Machine qualified locations.
  • Coordinate field research for required site surveys (including, but not limited to, ADA compliance), sales initiatives and Lottery Sales Management directives. 
  • Represents the Gaming department in a liaison capacity between MLGCA directors/managers and Vendor to identify deficiencies and recommend enhancements to the ITLM Program. 
  • Provide onboarding and ongoing training for site staff and participating organizations.   
  • Reviews and performs observations with Vendor personnel for installs of all ITLM equipment. 
  • Manages ITLM inventory, provides recommendation for additional inventory when necessary. 

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Six years of administrative staff or professional work. 

Notes: 
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. 
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience. 
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience. 
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience in the gaming and/or lottery industry. 
2. Technical experience (hands-on) with gaming equipment (VLTs, kiosks, electronic table games, instant bingo machines, etc). 
3. Sales, customer service, training and/or fieldwork support experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.  

Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.  

We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.  

The online application process is strongly advised.  

TTY Users: call via Maryland Relay As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We Thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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