Paid Family Medical Leave (PFML) Administrator

The Department of Budget and Management's Office of Personnel Services and Benefits is expanding its team in support of a new leave benefit for State employees. Play a key role in ensuring employees receive fair and timely access to critical benefits when it matters most. As the Paid Family Medical Leave (PFML) Administrator, you’ll serve as a lead worker within the PFML Reconsideration Unit—guiding day-to-day operations, reviewing complex cases, supporting staff, and helping maintain efficient, consistent processes. This role offers the opportunity to apply your expertise in policy, problem-solving, and customer service while contributing to a program that directly impacts the well-being of employees and their families.

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Department of Budget and Management

The PFML Administrator is responsible for overseeing the work activities for the Paid Family Medical Leave (PFML) Reconsideration Unit. This involves developing and managing a process for the receipt and review of second level requests submitted by State agencies and/or employees, reviewing determinations of subordinate staff, providing final review of unit determinations, the development and facilitation of training, making recommendations for process improvement, and serving as a subject matter expert for the PFML program.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

• Three years experience administering or supporting leave programs, benefits, or case management functions (e.g., Paid Family Medical Leave-FMLA, disability, or similar programs).
• Three years experience interpreting and applying laws, regulations, policies, and procedures.
• Three years experience delivering training, presentations, or developing instructional materials for various audiences.
• Strong customer service experience, including responding to inquiries and providing clear, accurate guidance.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.