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Sr. Public Engagement Specialist

Administrator III

Recruitment #26-002588-0003

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Introduction

Maryland's Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons.  FAMLI is a social insurance system covering 2.8 million workers and 180,000 employers, delivered as a digitally native, public-facing service.  We're in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department.  We know the delivering services primarily through a website, over the Internet, is a new way of doing business in government.

We recognize that nothing we do matters if people do not know this program exists.  Over the next couple of years the Public Engagement team will be working to ensure Maryland businesses and workers know about the FAMLI program and understand what it means to them.  The Public Engagement team are the bridge builders at FAMLI.  They strengthen the organization's links with communities and stakeholders across Maryland by listening and telling stories.  They face both outwards and inwards: they tell Marylanders the story of FAMLI and build empathy by listening to and learning from the communities that FAMLI serve. 

GRADE

18

LOCATION OF POSITION

Maryland Department of Labor
100 S. Charles Street, Tower 1, Suite 100
Baltimore, Maryland 21201

Main Purpose of Job

The Sr. Public Engagement Specialist is a senior member of the Community Engagement team supporting and reporting to the Director of Public Engagement. The Sr Public Engagement Specialist will work collaboratively with the Manager of Public Engagement and the Director of Public Engagement to implement the Division's engagement strategy with critical community members and stakeholders and communicate FAMLI's messaging to the community. The Sr. Public Engagement Specialist will also support the Director of Public Engagement in ensuring that the Division engages in equitable community and stakeholder engagement that shares power with the community and is built on trust, transparency, and mutual accountability.

POSITION DUTIES

Stakeholder Outreach and Engagement
  • Identify and attend stakeholder events (conferences, health fairs, and meetings) to represent FAMLI in the community.
  • Develop and support engagement strategies for communities in languages other the English (LOTE).
  • Must be available to attend evening and weekend events and community meetings as needed. 
Strategy and Research 
  • Develop tools to collect and present qualitative and quantitative public engagement data.
  • Provide expertise to internal teams on public engagement.
  • Plan and conduct research and analysis of various stakeholder groups and community engagement activities including individuals with limited English proficiency. 
  • Receive feedback about the needs of employers and workers and communicate that to Division Leadership to ensure effective implementation of the FAMLI system. 
Event Management
  • Assist with the planning and execution of FAMLI hosted meetings and events. 
  • Provide assistance at events for individuals with limited English proficiency (Spanish or Mandarin).

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

  • Possession of a Bachelor's degree from and accredited college or university. 
  • At least three years of experience conducting community organizing, outreach or related community engagement activities. 
  • Fluent in Spanish or Mandarin.
  • Experience and ability to be culturally competent, to understand, communicate and work effectively and respectfully across all constituents that represent diversity of culture, such as demographics, socioeconomic status, race, ethnicity, and language. 
  • Strong oral and written communication skills, especially presentations at and facilitation of community meetings. 
  • Ability to adapt communication style to multiple cultural environments and perspectives. 
  • Experience with Google Workspace.

You'll fit right in at FAMLI if:
  • You value autonomy in your work, strive to achieve mastery in your field, and are energized by a mission-driven organization.
  • You're an excellent collaborator.
  • You are excited about solving complex human and organizational issues. 
  • You're an organized person who has experience coordinating complex projects. 

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

This role may required travel to other locations for meetings and other business-related needs.  Ability to travel locally 50% of the time is required.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud.  Any unpaid debt may have an impact on whether or not a candidate is offered employment. 

SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date.  Information submitted after this date will not be considered.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.  Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection.  Units will select those candidates most closely demonstrating the qualifications for the interview.

A resume and cover letter are strongly encouraged for this position.  Please upload one Word or PDF file that includes your combined cover letter and resume in the college transcript upload function under the "Other" tab. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.

BENEFITS

This is a full-time, permanent position and eligible for full State benefits, which include:
  • Flexible hours and hybrid teleworking 
  • Paid holidays 12-13 per year
  • Generous paid leave package (annual, sick, personnel and compensatory leave)
  • State Pension ("defined benefits" plan)
  • Tax-deferred supplemental retirement savings plan (401(k) and 457)
  • Free parking
  • Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
  • Flexible Spending Account plans for Health and Daycare
  • State Employees Credit Union
To learn more, please click this link: STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Please contact Tiffany.Lott-Mallard1@maryland.gov for additional information concerning this recruitment.  Online applications are strongly preferred.  A resume and cover letter are strongly encouraged for this position; please upload one Word or PDF file that includes your combined cover letter and resume to the JobAps "Other" tab.

U.S. Military Veterans may qualify for additional bonus points towards certification.  Any job offer will be contingent on the candidate providing a U.S. Military form DD214 verifying honorable discharge form service prior to starting employment (and may be requested prior to interview).  Permanent State employees do not need to submit proof of Veterans' status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation you may submit via mail or deliver in person.  Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.  

PLEASE DO NOT FAX EMAIL UNSOLICITED DOCUMENTATION. 

Completed applications required documentation, and any required addendums may be mailed to:

Maryland Department of Labor 
ATTN: Tiffany Lott-Mallard
100 South Charles Street, Tower 1, 5TH Floor
Baltimore, Maryland 21201

For additional information, please contact Tiffany Lott-Mallard at 410-767-2096 or email Tiffany.Lott-Mallard1@maryland.gov

The MD State Application Form can be found online. 

TTY Users: Call via Maryland Relay

As an equal opportunity employer.  Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.  People with disabilities and bilingual candidates are encouraged to apply.  We thank our Veterans for their service to our country. 




Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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