Skip to Main Content

PUBLIC INFORMATION OFFICER

ADMINISTRATOR II STATETWIDE

Recruitment #26-002587-0019

Go Back Apply View Benefits

Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This Statewide recruitment is opened to allow candidates to apply and establish a list of eligible candidates to be used to fill current and future vacancies occurring throughout Maryland Department of Human Services, including in our Local Department of Social Services and regional Offices of Child Support throughout the State.

GRADE

17

LOCATION OF POSITION

STATEWIDE

This Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State.  Please indicate the counties in which you are willing to accept employment on your application.

Current Vacancy:

Anne Arundel County Department of Social Services 
80 West Street
Annapolis MD, 21401

Main Purpose of Job

Public Information Officer (Current Vacancy): 

The Public Information Officer (PIO) oversees the planning, design and implementation of internal and external communications that support the AACO DSS mission in accordance with the Director's goals. The PIO reports to the Chief of Staff and serves as the Department's liaison to the DHS Office of Communication, county communications office and other agencies. The PIO is responsible for developing and maintaining relationships with local news media, sister agency communication officers, community partner organizations, and legislators and their staff to ensure a wide array of audiences and outlets for AACO DSS's messages. This position is instrumental in leading media management, including multiple social media outlets, promotion and marketing efforts, and community outreach to advance the Director's priorities as it relates to promoting the programs and services offered by the Department. The PIO Department leadership by creating and implementing strategies to communicate the Department's mission and vision to employees, various external constituents and stakeholders. The position works to gamer positive attention on the Department through clear, consistent messages about programs, services and service access. The PIO works in conjunction with DHS Office of Communications to develop and implement campaigns, graphic design projects, photography, video production, publication design and printing, speeches, media relations, issue management and event planning. Job Duties: 30% Creates. develops. and implements an internal communications strategy This plan covers all program areas of the Department and provides messaging and associated activities for all AACOD S staff. 

Nature of Work: Administrator II: 
Encompasses administrative staff work related to the administration of departmental policy and overseeing or coordinating agency operations or functioning as a Special Assistant to an executive. Employees engaged in overseeing or coordinating agency operations are responsible for planning, organizing, implementing, administering and supervising the interpretation and application of agency policies, directives and procedures designed to accomplish the mission of the agency. Employees functioning as Special Assistants to departmental executives are responsible for program or project review, development, evaluation and coordination. Employees in this classification do not supervise. 

POSITION DUTIES

Public Information Officer (Current Vacancy): 

  • Creates, develops, and manages an external communications plan. 
  • Manages and implements a proactive communications program to enhance the reputation of the agency and increase visibility. 
  • Maintains constant activity on social media including Facebook and Twitter. 
  • Oversees the agency's digital communication, including the content for the Department's webpages, social media newsletters and print materials.
  • Develops and maintains working relationships with major print and TV outlets.
  • Provides coverage and service to the Anne Arundel County Emergency Operations Center (EOC) during and/or following a disaster affecting residents of Anne Arundel County and the State of Maryland, when necessary.
  • Develops and maintains relationships with news media, editors, reporters; communication officers, partner organizations, institutions, and government officials and their staff ensuring a wide variety of audiences and outlets for DHS 's messages. 
  • Advises Department leadership on media relations strategies, including protocols for responding to the media, drafting press releases & statements, and serves as agency spokesperson.

Administrator II Examples of Work: 

When functioning as Administrators overseeing or coordinating agency operations: 
  • Assists in the direction of the daily operations of a unit or division. 
  • Evaluates efficiency of operations and develops, revises and recommends new policies, standards, and workflow procedures, using new technology where appropriate. 
  • Interprets and applies or oversees the application of agency policies, rules and regulations to accomplish the work of the unit or division.
  • Implements new regulations and policies as directed by upper management. 
  • Sets goals and deadlines and oversees the workflow of the unit. 
  • Coordinates workflow with administrators of other units in areas of work spanning multiple units.
  • Coordinates leave and staff coverage of unit or division. 
  • Performs other related duties. 

When functioning as Special Assistants to executives: 
  • Researches and compiles information as directed by the executive and may recommend innovative ideas or methods of doing business. 
  • Reviews, evaluates and assists in the development of agency policies and programs.
  • Promotes the work of the agency through frequent contact with interested groups and individuals. 
  • Makes recommendations to upper management and executives concerning new or revised legislation affecting the agency. 
  • Develops and recommends new standards, methods of operation and new technology to accomplish the mission of the agency. 
  • May work on sensitive and confidential projects requiring discretion and judgment in the release of information. 
  • May act as the representative of the executive in meetings and conferences. 
  • May act as a liaison between the executive and agency units. 
  • May act as team leader for special projects.
  • Performs other related duties.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience working in communications, social media, or marketing for a government agency.

One year of experience with graphic design using software such as Canva, Adobe Acrobat, or Microsoft Office Suite.

One year of experience managing a business/professional social media account.

One year of experience handing confidential information.

One year of experience working with internal and external customers or community stakeholders.

One year of experience reviewing or evaluating or assisting in the development of agency policies and programs.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.  If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201.

Or email latoura.jones@maryland.gov: Voice 410-767-8844, toll-free: 1-800-332-6347. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

Powered by JobAps