Business Analyst

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.

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Maryland Department of Labor

The Business Analyst role handles employer profile management, supports Quarterly Wage and Hour Reports submissions, supports contributions, and responds timely to in-person, telephone, and/or email inquiries. This role provides in-person and virtual support for employers required to participate in Maryland's FAMLI program. The Business Analyst performs complex analysis of Employer Services operations, including: research, analyze, interpret, and apply fiscal policies, procedures, and guidelines to processes; reconcile employer transactions and solve complex problems; research and interpret directives, legislation, regulations, and policies to evaluate the impact on employer services operations; facilitate employer services initiatives and analyze operational data for accuracy and identification of trends and variances.

Duties of this position include but are not limited to:

Education: 

• Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: 

• Four years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

• Bachelor's Degree.
• Exceptional attention to detail and a track record of identifying problems, generating and implementing creative solutions.
• Demonstrated ability to manage projects and adapt to changing priorities, environments, and challenges. 
• Proven excellent supervisory and leadership skills. 
• Strong written and verbal communication. 
• Proficiency in Microsoft Excel, Microsoft Word, and Google Workspace (Drive, Sheets, Calendar, etc.).
• Three years of experience developing and implementing process improvements or system enhancements to streamline financial operations and increase accuracy. 
• Three years of professional business analyst experience. 
• Three years of experience examining, analyzing, and interpreting large data, records and reports. 
• Three years of professional experience with analyzing data, creating reports, and supporting data-driven decisions. 

You'll fit right in at FAMLI if:

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Successful candidates will be placed on the eligible (employment) list for at least one year. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application

This is a full-time, permanent position and eligible for full state benefits, which include:

Please contact Tiffany.Lott-Mallard1@maryland.gov for additional information concerning this recruitment.  Online applications are strongly preferred.  A resume and cover letter are strongly encouraged for this position.  Please upload one Word or PDF file that includes your combined cover letter and resume using the "Transcript" upload function, or via the JobAps "Other" tab.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.