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Retirement Benefits Reconciliation Specialist

ADMINISTRATOR I

Recruitment #26-002586-0009

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Introduction

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The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 397,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants.

Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site café.

Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.

If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.

This position requires that the incumbent work overtime (evening, weekends and holidays) if the volume of work dictates the necessity. 
Vacations maybe limited or prohibited during the months of June and July to meet the deadlines. 
This position is designated as telework‑eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period.

GRADE

16

LOCATION OF POSITION

120 East Baltimore Street
Baltimore, Maryland 21202

Main Purpose of Job

This position serves as an Administrator in the operations of the reconciliation team in the Reconciliation & Replacement Team. The incumbent reports to the Reconciliation & Revision Team supervisor. The Reconciliation & Replacement Team handles reconciliation of retirement applications, retirement estimates, and retirement revisions updates. The team also completes reissuance of benefit payments, workers’ compensation cases related to accidental disability retirements, and processing of liens, levies, and court ordered domestic relations orders. 
This position requires critical thinking skills and the ability to use independent judgement in their daily responsibilities. The incumbent should obtain and maintain and understanding of retirement law and the Code of Maryland Regulations as it applies to reconciliation of the nightly updates, reissuance of benefit payments, workers’ compensation reviews, and processing of liens, levies, and domestic relations orders. This position is responsible for maintaining a solid knowledge level relating to retirement law, regulations, policies and procedures. The incumbent uses independent judgement to apply Agency policies and procedures and makes recommendations to the Team lead on procedural and process improvements to ensure the Agency meets its goals. The incumbent works with the lead worker to periodically review and suggest modifications to standard operating procedures, checklists, worksheets, and job aides as necessary. 
This position facilitates the nightly processing updates of retirement applications, retirement estimates, and retirement revision transactions by preparing and/or reviewing monetary reconciliations to identify discrepancies in posted data. The incumbent also reviews incoming requests for liens, levies, and domestic relations orders based on internal policies and procedures, retirement law, and the Code of Maryland regulations. The incumbent may also be assigned workers’ compensation cases to determine if any workers’ compensation benefits require offset based on an award of accidental disability retirement. Finally, this position may also prepare/review unused sick leave recertifications to ensure the accuracy of sick leave credit.

POSITION DUTIES

This position will be responsible for:
  • Reconciles reports of retirement applications processed to identify accounts not processed or processed incorrectly. This includes reconciliation of monetary values, reviewing of all posted data, utilizing worksheets to verify the calculation of the monthly retirement benefit, and all steps necessary for mailing of retirement acknowledgements and document imaging.
  • Reconciles reports of retirement estimates processed to identify accounts not processed or processed incorrectly. This includes reconciliation of monetary values, reviewing of all posted data, utilizing worksheets to verify the calculation of the monthly retirement benefit, and all steps necessary for mailing of retirement acknowledgements and document imaging.
  • Reconciles reports of retirement revisions processed to identify accounts not processed or processed incorrectly. This includes reconciliation of monetary values and a review of all posted data. This also includes all steps necessary for document imaging.
  • Prepare and/or review incoming liens, levies, Domestic Relations Orders for processing. Following a review of the incoming request, prepare the appropriate worksheets to calculate the lien, levy or Domestic Relations Order allocation. Once approved, submit the appropriate adjustment for processing. May also include preparing manual benefit payments for amounts owed to an alternate payee or lienholder.
  • Prepare and/or review workers’ compensation cases related to accidental disability retirement allowance. Includes contacting workers’ compensation or the appropriate insurer to obtain information related to any workers’ compensation awards, preparing worksheets and supporting documentation to determine if an offset of the accidental disability allowance is required, and preparing written communication to notify the retiree. May also include preparing manual benefit payments for retroactive amounts owed following case review.
  • Issue replacement and manual benefit payments. This includes electronic funds transfer (EFT) failures, stop payment checks, staled dated checks, and returned checks in accordance with established procedures. This includes gathering supporting documentation, reconciling payment history, preparing necessary worksheets, and completing the necessary forms to replace or issue benefits due in accordance with established procedures. Communicate with retirees via correspondence to determine whether stale dated checks should be replaced.
  • Prepare and/or review sick leave recertification worksheet to verify used sick leave credit.
  • Special projects as assigned by the Team Supervisor, Deputy Director, or Director. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Please note that your answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit.

Preferred candidates will possess the following qualifications:
  • One year of demonstrated experience working with Microsoft Office software, including Word, Outlook, and Excel.
  • Two years of reconciliation experience, analyzing and interpreting accounting systems, records and reports
  • One year of calculating benefits payable (e.g. retirement, insurance, health, etc.).
  • One year of experience creating or approving payments (vouchers).

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

BENEFITS

STATE OF MARYLAND BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least thirteen (13) holidays per year.
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:

Maryland State Retirement and Pension Systems
Human Resources Section
120 E. Baltimore Street
Baltimore, MD 21202 Email: Shanera Johnson at smjohnson@sra.state.md.us

PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
People with disabilities and bilingual candidates are encouraged to apply.
We thank our Veterans for their service to our country.
TTY Users: call via Maryland Relay


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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