Director, Interpreter Program Office

16

10 East Baltimore Street, Baltimore, Maryland 21202

As the Interpreter Program Office Director for the Workers' Compensation Commission, you will oversee and manage all aspects of the interpreter program, ensuring effective communication and language access for non-English speaking individuals involved in workers' compensation proceeding in accordance with COMAR 14.09.03.04. This position plays a critical role in facilitating fair and impartial hearings, providing linguistic support, and upholding the rights of claimants, employers, and stakeholders. Knowledge of legal terminology, workers' compensation laws, judicial proceedings, and administrative hearings. The Invoice Review and Budget Analyst is responsible for the thorough examination, approval, and analysis of invoices, ensuring accuracy and compliance with company policies. Attends meetings with agency personnel to discuss the Interpreter Program Office (IPO) changes affecting budgetary appropriations. 

Administration/Supervisory:

· Direct and oversee Interpreter Program Office staff, which includes the Interpreter Coordinator, and staff interpreters. Approve leave, administer performance evaluations, disciplinary counseling, and other related tasks.

· Oversee the daily operations of the Interpreter Services Program, ensuring effective communication between non-English speaking parties and the workers' compensation system.

· Attend meetings with agency personnel to discuss the Interpreter Program Office (IPO) changes affecting budgetary appropriations.

· Ensures that the interpreter requests are processed daily with sufficient staffing to perform these tasks.

· Analyzes and evaluates the IPO policies, procedures and management practices in accordance with COMAR 14.09.03.04 to develop recommendations for improvement.

· Coordinate interpreter assignments for hearings, depositions, and meetings, ensuring coverage and quality of language services.

· Collaborate with legal counsel, administrative staff, and stakeholders to address language barriers and ensure fair and impartial proceedings.

· Monitor interpreter performance, conduct evaluations, and provide feedback to improve service delivery and quality.

· Maintain records of language access services provided, interpreter qualifications, and feedback received from parties involved in proceedings 

· Responsible for conducting regularly scheduled staff meetings and training opportunities.

· Develop and implement language access policies and procedures in compliance with state regulations and industry standards.

· Attend meetings and conduct internal training with regards to changes implemented in CompHub.

· Attends meetings outside of the Commission relating to projects, training, and ways of improving the Commission’s operations and its stakeholders, etc.

· Responsible for reviewing MS22 forms on an annual basis and updating as needed and responsible for preparing PEP evaluations in a timely manner.

· Reviews management reports, daily, to determine attainment of work production goals and objectives; confers with management and makes recommendations for resolutions.

·  This role develops, writes, and maintains program policies and procedures; supervises staff; ensures compliance with Maryland regulations (including COMAR related to Workers’ Compensation); and monitors legislative changes such as House Bill 1473 to ensure ongoing program compliance. The position requires strong analytical skills, advanced proficiency in Microsoft Excel and Microsoft Office Suite, and demonstrated supervisory experience.  Develops, write, implement, and maintain comprehensive policies and procedures for the interpreter program.

· Ensure policies align with state regulations, organizational standards, and best practice

· Prepare reports, summaries, and presentations using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Conduct regular reviews and updates of policies to reflect regulatory or legislative changes.

· Conduct regular reviews and updates of policies to reflect regulatory or legislative changes.

Other duties as assigned.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

2 years of Supervisory Experience

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

STATE OF MARYLAND BENEFITS