Maryland’s Department of Service and Civic Innovation
At Maryland’s Department of Service and Civic Innovation (DSCI), we connect passionate adults and organizations to strengthen communities, address Maryland’s most pressing issues, and develop Maryland's talent across diverse sectors.
One mission, many ways to make an impact
DSCI plays a leading role in promoting service and volunteerism across the state through two main programs, The Maryland Corps/Service Year Option Program and AmeriCorps Maryland Programs.
GRADE
18
Main Purpose of Job
Serves on a team of Member Support Specialists responsible for providing the full range of pre-service, in-service, and post-service support for Members enrolled in the Maryland Corps/Service Year Option Program (inclusive of the Climate Corps Program). Specific responsibilities of the Member Support Specialists include: supporting the selection and matching of candidates and host sites, including quality assurance testing of online application platforms; leading a team of direct support staff to resolve personal and professional member issues, provide information and resources to address member needs and interests, and answer program-related questions; supporting the planning,logistics, and on-site support of DSCI hosted in-person professional development events; answering member questions about community resources, program requirements, and other issues during the year of service via phone, email and chat; processing changes in enrollment, close of service for the member; tracking and monitoring various metrics to ensure stakeholders adhere to program compliance standards; and develop, design, and implement program policy and procedures and identify opportunities for enhanced efficiencies to improve operations and the overall program experience for members and host sites. Independently performs assigned duties within defined guidelines and seeks assistance of team leader in the event of unusual or precedent cases. Day-to-day work is supported and monitored by a team leader and overall quality/quantity of performance is informed by other DSCI Staff.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.
SELECTIVE QUALIFICATIONS
DESIRED OR PREFERRED QUALIFICATIONS
PREFERRED QUALIFICATIONS:
1.Two years of experience supporting or coaching individuals in workforce development, education, case management, mentoring, or youth development settings with structured support systems and theory.
2. Two years of experience collecting, interpreting, and reporting data related to program performance, participant progress, or operational improvement with Google Suite and Online learning management systems or platforms
3.Two years of experience working with diverse populations and demonstrating strong interpersonal, conflict resolution, and communication skills, this experience must have been requiring direct client or participant engagement.
LIMITATIONS ON SELECTION
Limitations on selection: Limited to current DSCI State of Maryland employees only.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.
The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.
BENEFITS
As an employee of the State of
Maryland, you will have access to outstanding benefits, including: health
insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK
FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
•Personal Leave- new State employees are awarded six (6)
personnel days annually (prorated based on start date).
•Annual Leave – ten (10) days of accumulated annual leave
per year.
•Sick Leave – fifteen (15) days of accumulated sick leave
per year.
•Parental Leave – up to sixty (60) days of paid parental
leave upon the birth or adoption of a child.
•Holidays – State employees also celebrate at least twelve
(12) holiday per year.
•Pension – State employees earn credits towards a
retirement pension.
•Positions may be eligible for telework.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may email the completed application, supplemental questionnaire, and other materials (if applicable) to the email address below before the filing deadline.
You must include the following information on at least one of the pages you submit:
1. First and Last Name
2. Recruitment Number (located at the top of the bulletin)
3. The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email DSCI.HR@maryland.gov at the Department of Service and Civic Innovation, Human Resources Office. Incomplete applications and/or resumes in lieu of an application will not be accepted. If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management (DBM), Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov
As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity. Bilingual applicants are encouraged to apply for all recruitments.
TTY Users: call via Maryland Relay
DSCI values the experience gained by Veterans while serving our country and welcomes them to apply.
