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Chief of Staff

ADMINISTRATOR III SUPERVISOR

Recruitment #26-002576-0008

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This Statewide recruitment is opened to allow candidates to apply and establish a list of eligible candidates to be used to fill current and future vacancies occurring throughout Maryland Department of Human Services, including in our Local Department of Social Services and regional Offices of Child Support throughout the State.

GRADE

18

LOCATION OF POSITION

STATEWIDE

This Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State.  Please indicate the counties in which you are willing to accept employment on your application.

PLEASE NOTE...We have current vacancies at the following location: 

Prince George’s County Office of Child Support Administration 
Director’s Office 
4235 28th Avenue, Suite 135
Temple Hills, MD 20748

Main Purpose of Job

Chief of Staff (current position): 
Incumbent is responsible for providing executive management and administrative support to the Director of the Office of Child Support using a high degree of independent judgment in accordance with agency, State and Federal policy while maintaining confidentiality. Incumbent is responsible for acting as a representative in the absence of the Director ensuring the agency is compliant with State and Federal policy. Designates the workload of employees, monitoring the amount of work and making reassignments as necessary. Ensures facilities projects are completed for the agency. Manages the distribution of inventory to the staff. Answers questions, handles complaints and counsels employees regarding job duties, office policies or problems with other agencies. Prepares PEP and conducts evaluation/counseling sessions with employees. Coordinates leave of employees, recommending approval or disapproval of leave requests as necessary to adequately staff the unit. Trains staff members in their established job duties and to use the child support computer system and all related equipment and computer programs. The staff services workers’ output is reviewed by this incumbent for achievement of service, unit goals, and agency goals and in accordance with Federal, State and local policies and procedures. The incumbent is also responsible for tracking and following up on project initiatives implemented for the agency; insuring internal and external partners are implementing those projects, ensuring logistical operations are running smoothly.

Nature of Work Administrator III Supervisor:

Supervisor encompasses administrative staff work related to the administration of departmental policy and overseeing or coordinating agency operations or functioning as a special assistant to an executive. Employees engaged in overseeing or coordinating agency operations are responsible for planning, organizing, implementing, administering and supervising the interpretation and application of agency policies, directives and procedures designed to accomplish the mission of the agency. Employees functioning as Special Assistants to departmental executives are responsible for program or project review, development, evaluation and coordination. Employees in this classification supervise professional and/or support staff.

Employees receive general supervision from a higher-level administrator or executive.

Position allocation within the series is determined on the basis of relative job evaluation among similarly functioning positions. The job evaluation factors include: qualifications; nature and purpose of personal contacts; nature of recommendations, commitments, decisions, and conclusions; creative thought; responsibility for planning; responsibility for administration; and nature of supervision received.

POSITION DUTIES

Chief of Staff (current position):

Executive Management and Administration:
  • Serves as a representative of the Director communicating the Director's vision to other employees and members of the public; Make recommendations and advise the Director, updates and implements agency COOP plans and department wide policies, Maintain fleet equipment, Supervisor the Quality Control Unit. 

Special Projects: 
  • Apply for agency grants, represent the Department on external commissions and advisory councils and interagency committees, oversees and coordinates projects and events. 

Customer Service Delivery: 
  • Ensure staff are trained in customer service and provide excellent customer service to internal and external customers. 

Example of Work:

When functioning as Administrators overseeing or coordinating agency operations:
  • Plans, organizes, assigns, reviews and approves the work of professional and/or support staff.
  • Supervises professional and/or support staff.
  • Assists in the direction of the daily operations of a unit or division.
  • Evaluates efficiency of operations and develops, revises and recommends new policies, standards, and workflow procedures, using new technology where appropriate.
  • Interprets and applies or oversees the application of agency policies, rules and regulations to accomplish the work of the unit or division.
  • Implements new regulations and policies as directed by upper management.
  • Sets goals and deadlines and oversees the workflow of the unit.
  • Coordinates workflow with Administrators of other units in areas of work spanning multiple units.
  • Coordinates leave and staff coverage of unit or division.
  • Performs other related duties.

When functioning as Special Assistants to executives:
  • Plans, organizes, assigns, reviews and approves the work of professional and/or support staff.
  • Supervises professional and/or support staff.
  • Researches and compiles information as directed by the executive and may recommend innovative ideas or methods of doing business.
  • Reviews, evaluates and assists in the development of agency policies and programs.
  • Promotes the work of the agency through frequent contact with interested groups and individuals.
  • Makes recommendations to upper management and executives concerning new or revised legislation affecting the agency.
  • Develops and recommends new standards, methods of operation and new technology to accomplish the mission of the agency.
  • May work on sensitive and confidential projects requiring discretion and judgment in the release of information.
  • May act as the representative of the executive in meetings and conferences.
  • May act as a liaison between the executive and agency units.
  • May act as team leader for special projects.
  • Performs other related duties.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • One year of supervisory experience.
  • One year of experience in quality control review.
  • One years of experience in Project Management and grant writing.
  • One year of experience in Facility Maintenance or Office Management.
  • One year of experience in software systems such as Microsoft Office and Google Suites.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.   

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.

Or email cynthia.mcmillian@maryland.gov.; voice 410-767-7199.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation. Resumes should not be viewed for a completed state application. 

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

We thank our Veterans for their service to our country and encouraged them to apply.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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