ENROLLMENTS TEAM SUPERVISOR
ADMINISTRATOR I SUPERVISOR
Recruitment #26-002574-0001
| Department | Maryland State Retirement and Pension Systems |
|---|---|
| Date Opened | 2/18/2026 3:40:00 PM |
| Filing Deadline | 3/4/2026 11:59:00 PM |
| Salary | $66,314.00 - $71,525.00 w/potential growth to $103,309.00/year |
| Employment Type |
Full-Time
|
| HR Analyst | Shanera Johnson |
| Work Location |
Baltimore City
|
Introduction
The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 397,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants.
Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site café.
Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.
If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.
This position requires that the incumbent work overtime (evening, weekends and
holidays) if the volume of work dictates the necessity.
This position is designated as telework‑eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period.
GRADE
16
LOCATION OF POSITION
120 East Baltimore Street
Baltimore, Maryland 21202
Main Purpose of Job
The main purpose of this position is to supervise and manage the Enrollments Team in the
Data Control Unit. This position reports to the Accountant Manager II overseeing
Enrollments and Employer Reporting Adjustments, Employer Reporting Maintenance and
Collection Teams. The primary responsibilities include, but are not limited to directing daily
operations, ensuring compliance with applicable laws and regulations, and meeting strict
production deadlines related to enrollment activities for the Maryland State Retirement and
Pension System (MSRPS).
Key Responsibilities:
- Supervise and lead staff responsible for enrolling new members into the Maryland State Retirement and Pension System and processing enrollment-related transactions.
- Review and resolve enrollment and membership discrepancies generated by the CRM system.
- Oversee processing of leave of absence requests, applicable service transfers, and establishment of Active Master File records, including those for alternate payees.
- Assist with onboarding new participating governmental employers.
- Ensure the accuracy, completeness, and integrity of the Active Master File data, particularly at fiscal year-end close (July).
- Train staff, assign and prioritize work, approve completed work, and evaluate employee performance.
- Monitor compliance with SRA policies, procedures, and internal controls.
- Recommend process improvements and communicate staffing needs, concerns, and accomplishments to management.
- Actively participate in daily operations, including performing staff duties as needed during peak times or due to vacancies.
Knowledge and Skills
This position requires in-depth knowledge of laws, regulations, policies, and procedures governing enrollment in MSRPS defined benefit plans. The incumbent must effectively manage multiple deadline-driven processes, allocate resources efficiently, and analyze reports and reconciliations, and provide technical leadership to ensure accurate and timely completion of work.
POSITION DUTIES
This position responsibilities include:
Plan and organize resources to achieve the goals of the Enrollments Team. This includes efficiently managing workloads, assigning and monitoring work, setting deadlines and expectations, developing strategies, and resolving problems to ensure smooth and timely operations.
- Process enrollment of new members into the Maryland State Retirement and Pension System in accordance with the Maryland Annotated Code, the Code of Maryland Regulations, and agency procedures.
- Review enrollment-related reports created by the system in support of the enrollments process. This includes routine reports and specialized reports that support the Data Control Unit’s fiscal year-end close. (Un-posted 405 Transactions, AE Reports, Miscellaneous transaction journal, and Correctional Officer Audit, PRCJ865R, PRCJ875R, PRCJ096R, PRCJ102A, etc.)
- Process leave of absence requests in accordance with agency policies and procedures.
- Establish Active Master File (PRIB) records to support alternate payee accounts for Domestic Relation Orders (DROs) and child beneficiaries.
- Process 16 Year Rule Cut Off Notices for Judges following established procedures.
- Process Optional Retirement Program Enrollments in accordance with agency policies.
- Process transfers of service, as applicable.
Supervise staff assigned to the Enrollments Team in the Data Control Unit. This includes overseeing daily activities, monitoring performance, providing guidance and coaching, and ensuring staff are supported and available to meet workload demands. Supervision also involves managing leave usage, performance evaluations, attendance, and employee conduct in accordance with established policies and guidelines.
- Approve or decline leave requests
- Train and develop staff
- Monitor staff’s activities and performance
- Ensure accountability for performance of duties and policy compliance
- Complete all components of the Performance Evaluation Process
Communicate effectively with internal and external customers. This includes serving as a liaison between staff and management, sharing information and decisions, providing constructive feedback, and responding appropriately to inquiries.
- Report timely and accurate production and backlog data
- Ensure all communications are professional, clear, and factually accurate
- Elevate issues and decisions to the Accountant Manager II as necessary
- Communicate clearly with staff regarding training, procedures, and performance.
Develop and maintain expert-level knowledge of Pension Law, federal and state regulations, Board of Trustee policies, and Agency policies related to the Enrollments Team. Serve as the agency’s subject matter expert for enrollment-related issues.
Perform special projects and other duties as assigned.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.
3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Please note that your answers to the supplemental questionnaire must correspond to the information provided on your application to receive credit.
Preferred candidates will possess the following qualifications:
- One year of supervisory experience.
- Strong verbal and written communication skills.
- One year of experience reading and interpreting laws and/or regulations.
- One year of customer service experience.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
Due to the confidential nature of the work, selected candidates must undergo and pass a background check.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.
- Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave - ten (10) days of accumulated annual leave per year.
- Sick Leave - fifteen (15) days of accumulated sick leave per year.
- Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays - State employees also celebrate at least thirteen (13) holidays per year.
- Pension - State employees earn credit towards a retirement pension.
- Positions may be eligible for telework.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:
Maryland State Retirement and Pension Systems
Human Resources Section
120 E. Baltimore Street
Baltimore, MD 21202 Email: Shanera Johnson at smjohnson@sra.state.md.us
PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
People with disabilities and bilingual candidates are encouraged to apply.
We thank our Veterans for their service to our country.
TTY Users: call via Maryland Relay
Click on a link below to apply for this position:
| Fill out the Supplemental Questionnaire and Application NOW using the Internet. | Apply Online |
| View and print the Supplemental Questionnaire. | This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. |
| Apply via Paper Application. | You may also download and complete the Paper Application here. |
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