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ADMINISTRATIVE AIDE

Recruitment #26-002572-0003

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Introduction

The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State’s legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government. The OAG also protects the public by civil enforcement of antitrust, civil rights, consumer protection, and securities laws and regulations and by the prosecution of organized crime, Medicaid fraud, environmental crimes, insurance fraud, state tax evasion, and other statutorily assigned matters. As Maryland’s 47th Attorney General, Anthony G. Brown leads the Office with a critical focus on equity, justice, and fairness.

GRADE

ASTD11

This position offers a salary range of $48,486 - $67,675 with potential for advancement up to $74,722 based on qualifications, equity, and hiring guidelines. Initial salary offers are determined by qualifications, experience, and available budget, and typically do not exceed $67,675.

LOCATION OF POSITION

Office of the Attorney General
200 St. Paul Place
Baltimore, Maryland 21202

Main Purpose of Job

The Health Education and Advocacy Unit (HEAU) is seeking a dedicated and compassionate individual to join our team as an Administrative Assistant.  The HEAU is a unit of the Consumer Protection Division and plays a vital role in protecting and empowering Maryland consumers by:

• Assisting individuals in resolving billing disputes with health care providers and insurers.
• Helping consumers navigate health insurance coverage denials and appeals.
• Educating the public about their healthcare rights and responsibilities.
• Advocating fair and equitable access to healthcare services.

The Unit receives approximately 2,000 consumer complaints, 4,500 hotline calls, and 6,000 emails each year, reflecting the high volume and critical nature of our work.  The team is comprised of two attorneys, two case managers, an administrative assistant, and seven ombudsmen. We also work with a dedicated group of volunteers, interns, and law clerks who support our mission year-round. 

The Administrative Aide will provide essential support to the Unit by providing general administrative support and ensuring seamless intake, processing, and management of all incoming communications, including mail, facsimiles, medical authorizations, and consumer satisfaction surveys, which are vital for timely case handling and service delivery. This role is critical to the HEAU’s mission of advocating for and assisting Maryland healthcare consumers.

Note that this position is not eligible to telework.

POSITION DUTIES

Responsibilities and duties include:

• Intake and process all incoming mail, facsimiles, medical authorizations, consumer satisfaction surveys, etc.
• Scan all incoming mail into the unit's database and distribute as necessary.
• Create and send follow-up letters or otherwise contact consumers and providers seeking necessary medical authorizations or other needed documentation. 
• Manage physical case files, including physically boxing up and storing closed paper files. 
• Data entry of all forms of consumer contact.
• Oral and written communication with consumers, healthcare providers, insurers, and others.
• Provide general administrative support to the unit's directors, staff and volunteers, including formatting, printing, and mailing letters.
• Create updated desk assignment maps as needed when we have new volunteers/interns.
• Return hotline voicemails.
• Manage security key cards.
• Assist with Public Information Act responses by downloading required documents and pre-marking for redaction.
• Maintain office equipment and ensure supplies are available.
• Assist with the day-to-day activities of the unit.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• An associate’s degree (or BS) from an accredited college. 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Knowledge of, or experience with, health insurance or medical billing. 
• Experience with database systems (i.e., SQL, MS Access, Salesforce, etc.) or electronic health record systems. 
• Experience working in a legal office or healthcare setting. 

SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

SELECTION PROCESS

Applicants who meet all the minimum and preferred qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements and preferred qualifications of the position. Applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect/incomplete application forms will not be accepted. It is essential that you provide complete and accurate information on your application to include all related education, experience, and employment dates.   Please answer supplemental questions with complete answers. Clearly indicate your college degree and major on your application, if applicable

For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 
 
Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS


The successful candidate will be eligible for subsidized health benefits (medical, prescription, dental and vision coverage) and life insurance; leave, including annual (vacation), personal, sick, and paid parental leave; and will be eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan. The State also offers a free mass transit benefit for local bus and express bus services.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. Please upload a resume in addition to the on-line application. If the online application process is not available, please send your paper application and supplemental questionnaire to careers@oag.maryland.gov.   TTY Users: call via Maryland Relay.

If you have specific questions about recruitment, email careers@oag.maryland.gov  

The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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