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QACD Performance Analyst

ADMINISTRATIVE OFFICER III /STATEWIDE

Recruitment #26-002247-0035

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This Statewide recruitment is opened to allow candidates to apply and establish a list of eligible candidates to be used to fill current and future vacancies occurring throughout Maryland Department of Human Services, including in our Local Department of Social Services and regional Offices of Child Support throughout the State.

GRADE

15

LOCATION OF POSITION

STATEWIDE

This Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State.  Please indicate the counties in which you are willing to accept employment on your application.

PLEASE NOTE...We have current vacancies at the following location: 

Prince George’s County Department of Social Services 
Quality Assurance and Compliance Division
805 Brightseat Road
Landover, MD 20785

Main Purpose of Job

Administrative Officer III (current position): 
The Performance Analyst supports the mission of the Agency by working with Department of Human Services’ (DHS) colleagues to define and implement performance improvement projects, such as exploring innovative ways to improve access to public benefits like the Supplemental Nutrition Assistance Program (SNAP). Through these initiatives, the Performance Analyst will drive transformational changes that make a real difference for Maryland communities.

The Performance Analyst reports to the DHS Assistant Deputy Director and is a key member of the Quality Assurance and Compliance Division which is responsible for leading the design and implementation of a performance management strategy for DHS. This work extends across DHS's three administrations (Family Investment. Social Services, and Child Support) and 24 local departments. The Performance Analyst will also support statewide efforts, such as driving progress on state plan priorities in collaboration with the Governor’s Office. 

Broadly, the Performance Analyst has four job functions: (I) Performance Improvement Recommendations & Strategy. (2) Analysis & Problem-Solving. (3) Collaboration & Project Management. and (4) Communications. 

Nature of Work Administrative Officer III:
Administrative Officer III is administrative work requiring regular use of independent judgment and analysis in applying and interpreting complex administrative plans or policies. Employees in this classification are assigned administrative responsibilities involving the analysis of operational programs or procedures with recommendations for improvements. Employees in this classification do not supervise.

Employees in this classification receive general supervision from a higher-level administrator or management official.

Position allocation within the Administrative Officer series is determined on the basis of relative job evaluation among similarly functioning positions. The job evaluation factors include: qualifications; nature and purpose of personal contacts; nature of recommendations, commitments, decisions and conclusions; creative thought; responsibility for planning; responsibility for administration; and nature of supervision received.

POSITION DUTIES

Quality Assurance and Compliance Division (current position): 
  • Consolidate data from a variety of sources for weekly, monthly and quarterly reporting. Present the data and identity trends through charts and graphs to illustrate and assist with the analysis and interpretation of data. Ensure accurate and timely completion of data reports in accordance with Federal, State, County, Agency, and other applicable policies, procedures and guidelines. Prepare State and County Reports, including assisting in consolidation of data for reporting to the Director and the Assistant Director.  
  • Manage assigned databases on the shared drive for the respective programs. Format each update to the database on a monthly basis according to the specifications provided by the user. Ensure the integrity and uniformity of the databases and the respective reports.  
  • Participate in activities, collect and analyze data. and create reports designed to improve program compliance, program integrity, and promote process effectiveness. This could include Agency appeal hearings statistics and external audits. This also includes participation in, and data collection for quadrennial reaccreditation activities. Assists with developing and modifying databases and tools for monitoring investigations and administrative reviews in accordance with Federal, State, County, Agency, and other applicable policies, procedures and guidelines. 

Example of Work: 
  • Independently plans, develops, conducts or supervises the conduct of studies and analyses of agency programs, organizations, procedures or systems.
  • Formulates final reports and effective recommendations based on analyses conducted
  • Prepares or supervises the preparation and development of management tools such as procedural manuals, statistical reports, work-flow charts, performance measurement criteria or organization charts.
  • Participates in the formulation, establishment or modification of program goals and objectives through analysis of alternatives, trends, available resources and projected program needs.
  • Participates in the program planning process by developing forecasts, proposals or procedures for orderly growth and expansion
  • Confers with other administrative officials, program heads, staff specialists or others in order to exchange information pertaining to the program, or interpret policies or offer recommendations.
  • Advises departmental officials regarding administrative practices, procedures or policies.
  • Coordinates inter-agency transactions and provides liaison with officials in other agencies in the State, legislature, the federal government, private industry or local government agencies.
  • May provide assistance to a higher-level administrator in the formulation and preparation of an agency's budget or portions of the budget.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.  

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Six months of experience working in Human Services.
  • Six months of experience in local, state, or federal government consulting.
  • One year of experience in data analytics and using Qlik software
  • One year of experience in auditing government programs.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.  

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.

Or email cynthia.mcmillian@maryland.gov.; voice 410-767-7199.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation. Resumes should not be viewed for a completed state application. 

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

We thank our Veterans for their service to our country and encouraged them to apply. 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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