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MEDIATOR

ADMINISTRATIVE OFFICER III

Recruitment #26-002247-0025

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Introduction

The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge, supervision, and direction of the State’s legal business, acting as legal advisors and representatives of the major agencies, various boards, commissions, officials, and institutions of State Government. The OAG also protects the public by civil enforcement of antitrust, civil rights, consumer protection, and securities laws and regulations and by the prosecution of organized crime, Medicaid fraud, environmental crimes, insurance fraud, state tax evasion, and other statutorily assigned matters. As Maryland’s 47th Attorney General, Anthony G. Brown leads the Office with a critical focus on equity, justice, and fairness.

GRADE

15

This position offers a salary range of $29.83/hour- $42.03/hour, with potential for advancement up to $46.41/hour based on qualifications, equity, and hiring guidelines. Initial salary offers are determined by qualifications, experience, and available budget, and typically do not exceed $42.03/hour.

LOCATION OF POSITION

Office of the Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, Maryland 21202

Main Purpose of Job

The OAG is seeking qualified applicants for a contractual Mediator position shared between the Mediation and Health Education and Advocacy Units in the Consumer Protection Division. A hybrid remote telework and three days in-office schedule option is available per applicable policies and procedures.

The Consumer Protection Division (CPD) enforces Maryland’s laws against unfair, abusive, and deceptive trade practices involving consumer goods, consumer services, health-related goods and services, real estate, credit, and debt collection. Through investigations and legal action, CPD works to stop illegal business practices, secure restitution for harmed consumers, and deter future misconduct. 

The Mediation Unit assists consumers in resolving disputes with businesses and is staffed by a Director, Deputy Director, 12 Mediation Supervisors, one Mediator, five administrative staff, and approximately 30 volunteers and interns. The Health Education and Advocacy Unit provide mediation and education services related to billing, insurance coverage, medical records, and medical equipment, and is comprised of a Director, Deputy Director, 8 Ombudsmen, 2 Case Coordinators, 1 Administrator, and approximately 7 volunteers and interns.  Each year, the units handle between 12,000 and 14,000 consumer complaints and manage all other public inquiries directed at the Consumer Protection Division. Last year alone, they responded to more than 60,000 inquiries via phone calls and email.



POSITION DUTIES

The Mediator plays a key role in ensuring the quality and timeliness of the mediation process. 

Key responsibilities and duties include:

• Negotiate and resolve complex consumer and health-related complaints in a fair and timely manner.
• Support the management of the unit’s daily caseload to ensure efficient operations and case progression.
• Maintain accurate and up-to-date records of all complaint activities within the case-tracking database.
• Educate consumers about their marketplace rights and available protections.
• Respond promptly and professionally to inquiries received via email and hotline services.
• Remain current on laws and regulations governing consumer transactions to ensure compliance and informed guidance.

This is an excellent opportunity for someone who is passionate about helping others, particularly vulnerable Maryland residents, navigate and resolve consumer-related disputes. If you're committed to making a meaningful impact and helping protect consumers from deceptive practices, we encourage you to apply.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.  

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

 • BS degree from an accredited four-year college or university.
• At least 2 years’ experience in mediation, social work, consumer assistance, or the legal field. 
• Proven experience in mediating consumer protection and/or medical billing/insurance related matters. 
• Working knowledge of Microsoft programs and databases.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet all the minimum and preferred qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements and preferred qualifications of the position. Applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incomplete application forms will not be accepted. It is essential that you provide complete and accurate information on your application to include all related education, experience, and employment dates.   Please answer supplemental questions with complete answers. Clearly indicate your college degree and major on your application, if applicable.

If applicable, successful candidates will be placed on the eligible list.  The resulting certified eligible list for this recruitment may be used for similar positions. 

For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

BENEFITS

Contractual employees working for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, with a current employment contract and a schedule of 30 or more hours per week (or an average of 130 hours per month), may be eligible for subsidized health benefits for themselves and their dependents. As a contractual employee, you will pay 25% of the premiums for medical and prescription coverage, including enrolled dependents, while the State of Maryland subsidizes the remaining 75%. You may also elect dental coverage, accidental death and dismemberment insurance, and life insurance at full cost. Additionally, contractual employees who have worked 120 days within a 12-month period may be granted leave, accruing at one hour for every 30 hours worked, up to a maximum of 40 hours per calendar year. 

The State also offers a free mass transit benefit for local bus and express bus services.

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. Please upload a resume in addition to the on-line application. If the online application process is not available, please send your paper application and supplemental questionnaire to careers@oag.maryland.gov.   TTY Users: call via Maryland Relay.

If you have specific questions about recruitment, email careers@oag.maryland.gov  

The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race, color, religion or belief, ancestry, national origin, age, marital status, sexual orientation, gender identity and/or expression, disability, pregnancy, family or parental status, veteran status, genetic information, or any protected category prohibited by local, State or federal laws.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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