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Cyber Evaluator/Investigator

ADMINISTRATIVE OFFICER III

Recruitment #26-002247-0022

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a full-time contractual position. 

GRADE

15

LOCATION OF POSITION

Maryland Department of Human Services
Office of the Inspector General
1525 N. Calvert Street 7 th Fl. 
Baltimore, MD. 21202

Please note that field investigators are typically stationed in one or more of the offices within their coverage area. This specific role will cover Washington, Garrett, and Allegany Counties located 1 Frederick St, Cumberland, MD 21502.

Main Purpose of Job

This is the primary position for the Bureau of Investigative Services (BIS) Program Investigations Unit in the Office of the Inspector General (OIG). It is a key resource for ensuring Department financial integrity with regard to preventing and investigating fraud and other misconduct against the Department. The position contributes significantly to ensuring DHS customers achieve independence and the Department is protected in programs that must be free of financial and other types of abuse. This position performs Family Investment Administration (FIA) evaluations, conducts investigations and analyzes eligibility payments related to the activities of customers, employees, contractors, and contractor employees of the Department. This position’s purpose is to detect, deter and reduce financial loss to the State. 

POSITION DUTIES

  • Evaluate applications and cases processed by eligibility determination workers to verify information, assure payment accuracy, and compliance with State and federal regulations. 
  • Analyze disbursements related to suspected customer fraud, including Supplemental Nutrition Assistance Program, Temporary Cash Assistance, Temporary Emergency Medical and Housing Assistance, Purchase of Care, Emergency Assistance to Families with Children, Maryland Energy Assistance Program and Low-Income Heating and Energy Assistance Program. 
  • Analyze allegations of misconduct to assure any misuse of State funds and other resources is resolved. Review management referrals to improve the timely resolution of fraud cases. 
  • Perform quality control evaluations by conducting on-site field interviews of complainants, witnesses, representatives of businesses, State, federal, and county government, and professionals from legal, medical, and financial institutions. 
  • Interview customers, employees, and contractors who may have knowledge of fraudulent eligibility and other activities. 
  • Complete statistical and analytical reports for distribution to administrative authorities involved in prosecutions and administrative actions related to eligibility and other financial transactions. 
  • Complete summons (civil and criminal) and applications for arrest warrants. 
  • Request the issuance of subpoenas for case information and work with police officers to complete investigations. Contribute to improved internal controls and quality assurance of Local Departments of Social Services programs by providing evaluation feedback and case manager training to reduce eligibility errors and overpayments. 

MINIMUM QUALIFICATIONS

Education:Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:Three years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience. 

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.  

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess:
  • 6 months of experience in investigations and/or research.
  • 6 months of Computer software experience (To include Tor Browsers). 
  • 6 months of Social Engineering background to include Dark Web Search Engines

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS.

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least thirteen (13) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.
  • Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Recruitment Services Unit, Attn: Kendra Young, 25 S. Charles Street 1115-L, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to kendra.young2@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-0603.  

TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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