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AREA SUPERVISOR

VETERAN BENEFITS SPECIALIST SUPERVISOR

Recruitment #26-002146-0001

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Introduction

The Maryland Department of Veterans and Military Families (DVMF) was created by the State Legislature in 1999 as an executive agency with the mission of assisting veterans, active duty service members, their families and dependents, in securing benefits earned through military service.

Under the Department of Veterans and Military Families are five major programs: 

  1. Service and Benefits Program 
  2. Charlotte Hall Veterans Home 
  3. Cemetery and Memorial Program 
  4. Communications, Outreach, & Advocacy Program’s  
  5. Maryland Veterans Trust Fund  

DVMF is seeking an Area Supervisor for their Veterans Benefits Specialist department. 

***The position location is subject to review based on program needs.***

GRADE

17

LOCATION OF POSITION

The position location is subject to review based on program needs.

POSITION DUTIES

This Area Supervisor, Veterans Benefits Specialist Supervisor, initiates and presents claims for compensation, pension, entitlements, and other benefits to the United States Department of Veterans Affairs and other agencies on behalf of veterans, their eligible dependents, and their survivors. Helping veterans and their dependents receive the benefits to which they are entitled is a requirement set forth in the Annotated Code of Maryland, State Government Article Subtitle 9.

Position duties include but are not limited to:

Directs/Supervises: 
  • Directs subordinates in assisting and representing veterans, their dependents, and their survivors applying for compensation pension, and entitlement. 
  • Ensures compliance with federal regulations and procedures in representing veterans by virtue of legally executed power of attorney. 
  • Maintains liaison with federal and local officials and keeps abreast of changes, enhancements, or procedures relating to veterans’ benefits. 
  • Develops and implements training for subordinates. 
Claims Assistance: 
  • Prepares and develops claims. 
  • Advises clients on the regulatory requirements in submission of claims. 
  • Assists clients in the preparation and prosecution of appeals of unfavorable VA decisions on benefit entitlement. 
Management: 
  • Manages the Western Area Veterans Service Centers. 
  • Evaluates need for personnel or equipment enhancements; submits requests and justification to director for review and final approval. 
  • Provides and monitors workload for trends. 
  • Maintains statistics for the program and provides quality review for all claims work to be submitted to the USDVA. 
  • Acts as first level supervisor for Western area service program staff and evaluates performance. 
  • Deals with difficult clients and those wishing to talk to a supervisor. 
Public Relations: 
  • Maintains contact with and makes presentations to veterans and civic organizations; elected officials and citizens to keep them informed of available veterans benefits and entitlement and related claims procedures.
  • Participates in public relations activities.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience providing services to veterans and their dependents.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Experience and knowledge of the VA claims process and VA Administrations.
  • Experience reviewing and submitting accurate VA claims. 
  • Experience providing outreach to Veterans, their dependents and families.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. In accordance with the United States Code, Title 38, Section 5901-5905, employees in this classification must be certified as a Veteran’s Service Counselor by the United States Department of Veteran Affairs.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicles operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201.

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

Resumes will not be accepted in lieu of completing the online or paper application.  

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. 

We thank our Veterans for their service to our country. 

People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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