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VETERAN BENEFITS SPECIALIST II

Recruitment #26-002144-0001

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Introduction

The Maryland Department of Veterans and Military Families (DVMF) was created by the State Legislature in 1999 as an executive agency with the mission of assisting veterans, active duty service members, their families and dependents, in securing benefits earned through military service.

Under the Department of Veterans and Military Families are five major programs: 

  • Service and Benefits Program
  • Charlotte Hall Veterans Home 
  • Cemetery and Memorial Program 
  • Communications, Outreach, & Advocacy Programs
  • Maryland Veterans Trust Fund  

The Department of Veterans and Military Families is seeking a Veterans Benefits Specialist II. 

 ***This position is eligible for telework one (1) day per week***

GRADE

14

LOCATION OF POSITION

31 Hopkins Plaza
Baltimore, Maryland 21201

POSITION DUTIES

The Veteran Benefits Specialist II initiates and presents claims for compensation, pension, entitlements and other benefits to the United States Department of Veterans Affairs and other agencies on behalf of veterans, their eligible dependents, and their survivors. Helping veterans and their dependents receive the benefits to which they are entitled is a requirement set forth in the Annotated Code of Maryland, State Government Article Subtitle 9.

Position duties include:

  • Assist and represents veterans, their dependents, and their survivors applying for compensation, pension, and entitlements.  
  • Advise veterans and their families regarding benefits to which they may be entitled.  
  • Conducts interviews and inquiries to ensure that veterans and their families are not neglected.
  • Assist veterans and their families in obtaining military records and evidence necessary to facilitate benefits and entitlements.
  • Provide intake services and screening.  
  • Function as a primary point of contact for persons wishing to access services offered by the Department. 
  • Under general supervision, conduct public relations and public information activities; represents the Department at veterans’ organization conventions and at public meetings and events.

This position requires the ability to work across all Service Program Benefit offices that are within 50 miles of your assigned location.   

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience providing services to veterans and their dependents.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. 

Ability to understand, interpret and convey a system of benefits to a veteran and their family to ensure they received entitlements earned through military service.

Ability to interact with customers to achieve satisfaction along with the desired results.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. In accordance with United States Code, Title 38, Section 5901-5905, employees in this classification must be certified as a Veterans’ Services Counselor by the United States Department of Veterans Affairs.

2. Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201.

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

Resumes will not be accepted in lieu of completing the online or paper application.  

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258. 

We thank our Veterans for their service to our country. 

People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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