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Board Administrator

ADMINISTRATIVE SPECIALIST III

Recruitment #26-002043-0034

Introduction

The Maryland Department of Labor is currently accepting applications from qualified candidates for a Board Administrator position within the Division of Occupational and Professional Licensing. As a member of the Occupational and Professional Licensing Team, you can build a fulfilling career while enjoying a comprehensive benefits package, including medical and dental converge, paid time off (vacation and sick leave), participation in the State pension plan, supplemental retirement options, and membership in the Maryland State Employees Credit Union. 


A resume may be attached as supplemental information; however, only the information provided in the application will be reviewed and considered in the evaluation process.

GRADE

STD0012

LOCATION OF POSITION

100 S. Charles Street, Baltimore, Maryland 21201

Main Purpose of Job

The Administrative Specialist III serves as the support staff person dedicated exclusively to the day-to-day administration of the Sellers of Travel Services Registration Fund. This is an administrative position working closely with the Executive Director to ensure that the unit operates in an effective and efficient manner in order to protect the public and professionals.

POSITION DUTIES

Duties of this position may include but are not limited to:
  • Supervises the program and exercises independent judgment and analysis to interpret complex administrative plans and policies for the Unit. Manages the daily activities of the Unit in executing its mandate to examine, qualify, license and regulate licensees/registrants. Exercises judgment and responsibility for the overall Unit program, including independent analysis of operations, procedures, organizations, and systems and recommends improvements. Answers and responds to unit phone calls, voice mails, in person appointments, and emails. 
  • Manages application and licensing/registration/renewal processes. Maintains electronic and paper licensing/registration files. Evaluates credentials submitted by applicants to ensure licenses/registrations are issued in accordance with all applicable state laws as well as policies set forth by the department and makes decisions where authority is conferred by the Unit/Commission. Evaluations may include applicant's education, experience, insurance, out-of-state credentials as well as the elements of the license/registration for businesses. Research's records and produces license certifications for issuance to other states. Releases registrations.
  • Participates in the formulation, establishment or modification of program goals and objectives through analysis of alternatives, trends, available resources, and projected program needs. Participates in the program planning process by developing forecasts, proposals or procedures for orderly growth and expansion of the Unit and its' mission. Answers walk in, telephone and e-mail inquiries from professionals about the status of their applications, their eligibility for registration/licensing, and requirements of the laws and provides appropriate forms, etc. Makes independent decisions based on the policies, laws and regulations for the Unit. Manages and resolves customer issues and problems with applications for licensing/registration filed over the Internet and telephone. Provides direct, in-person support to applicants and consumers visiting the office. 10% Assures compliance with all related audit requirements. Assists in the planning and implementation of new or revised procedures, practices programs, exams and standard operation procedures.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work. 

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification (s). Include clear and specific information on your application regarding your qualifications.

Experience using AS 400
Experience reviewing, approving, and maintaining records/applications
Experience working in professional licensing

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualifies, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking a veteran's preference, please submit a copy of your DD-214.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to: 

Maryland Department of Labor/ Office of Administration

Attn: Donna L. Watson   26-002043-0034

100 S. Charles Street, 5th Floor

Baltimore, MD 21201   

TTY Users: Call via Maryland Relay

For additional information, please contact Donna L. Watson at 410-230-6297 or via email Donna.langston@maryland.gov

The MD State Application Form can be found online   

Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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