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Benefits Processing

ADMINISTRATIVE SPECIALIST III - Contractual

Recruitment #26-002043-0027

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Introduction


The Maryland State Retirement and Pension System (MSRPS) administers benefits for over 430,000 members, including active employees, retirees, and vested participants across 12 retirement systems—supporting the financial security of Maryland’s public servants.

Located in Baltimore’s Central Business District, MSRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site café.

Perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways.

If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS.

 

This position is designated as telework‑eligible under the State of Maryland’s Telework Policy, after successfully completing the defined required training period.

GRADE

Grade 12

LOCATION OF POSITION

120 East Baltimore Street  

Baltimore, Maryland 21202  

Main Purpose of Job

This position serves as an Administrative Specialist III in the Deceased Processing Unit. The incumbent reports to the Death Benefits & Refund Processing Supervisor. Primary responsibilities include the timely creation of deceased retiree payment folders upon notification of retiree deaths, preparing transactions to stop future payments and to recover payments issued after death. Timely and accurate processing of transactions related to these processes are essential elements in aiding the Agency in meeting the objective of our “Mission Statement” which is to effectively communicate to participants and employers, information about benefits provided by the System.

POSITION DUTIES

Duties include but are not limited to:

· Preparation of initial and follow-up claim packets for deceased retirees. 
Upon notification of retiree death, prepare deceased retiree payment folder via the established procedures. This includes preparation of retirement transactions, retrieval of imaged historical documents, recovery of payments issued after retiree death, preparation and mailing of claim packages, and update of the deceased database. Prepare and mail follow-up claim packets per established procedures.

· Incoming correspondence and mail. 
Respond in a timely manner to incoming correspondence concerning deceased accounts from beneficiaries and/or other third parties and return deficient forms in a timely manner to expedite processing of deceased benefit payments. Files must be updated daily for incoming mail and the recovery of payments issued after the retiree’s death. 

· Prepare necessary forms and transactions for pending status accounts. 
 Prepare necessary forms and transactions for pending status accounts. Involves transactions to revise retirement accounts, stop payment and replacement authorization forms, and RIMTs for personal checks/money orders received by the Agency for repayment of funds issued after retiree’s death. 

· Answer incoming telephone calls from the Interactive Voice Response system. 
 Answer incoming telephones calls regarding the death of members, former members and retirees. This includes working an alternate schedule as required. Telephone coverage is continuous for the entire assigned period (full day or selected hours); absence from the workstation during this time must be reported to the Unit Supervisor. of initial and follow-up claim packets for deceased retirees.

· Other duties as assigned.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing administrative staff, clerical, clerical technical, or secretarial work. 

Notes:

1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications:

·        1) At least 6 months’ experience using Microsoft Office Suite including Word, Excel and Outlook.

·        2) At least 6 months of customer service experience including answering phones, mailing letters and working directly with customers.

·        3) Strong verbal and written communication skills.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. This list will be used by the hiring agency to select employees.

 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

 

Due to the confidential nature of the work, selected candidates must undergo and pass a background and credit check.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. 

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to:

 

Maryland State Retirement and Pension Systems

Human Resources Section

120 E. Baltimore Street

Baltimore, MD 21202

 

Email: Shanera Johnson at smjohnson@sra.state.md.us.


TTY Users: call via Maryland Relay 


PLEASE DO NOT SUBMIT UNSOLICITED DOCUMENTATION. 

 

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. 

 

People with disabilities and bilingual candidates are encouraged to apply. 

 

We thank our Veterans for their service to our country.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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