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Assistant Branch Office Manager (Revenue Specialist II)

Taxpayer Services Division

Recruitment #26-001948-0001

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Introduction

 

 

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.


 

GRADE

0015

POSITION DUTIES

Would you like to work in Frederick? Located less than one hour from Washington, D.C., Baltimore, and Gettysburg. The city of Frederick is surrounded by mountain views, and scenic landscapes, that provide thrill seekers with adventure. The cutting-edge cuisine is served up in Civil War-era buildings alongside unique specialty shops, galleries, museums, theaters and vibrant Main Street communities. You can hike the Appalachian Trail, visit local orchards, and tour a battlefield all in one day. We are seeking a motivated individual to supervise our staff in the Frederick Branch Office of the Taxpayer Services Division.

The main purpose of this job is to assist the manager, supervise and direct the activities of the branch office representatives in the Frederick Branch office of the Comptroller of Maryland. The assistant office manager is to learn the duties of the branch office manager. This position supervises the work of subordinate staff, which may include professional, technical, or clerical workers. Responsibilities also include providing assistance to taxpayers, businesses and tax preparers, who contact the local branch office by phone, in person, or by correspondence through our CRM application. They will approve leave and monitor staff coverage of the branch office. They will ensure and promote compliance with the tax laws and regulations of the State. 

This position is considered one of the agency's emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate, including or supplemented by a course in bookkeeping or accounting.

Experience: Four years of experience performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within two or more of the specialized fields of revenue administration or performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within the motor fuel/motor carrier tax field. The specialized fields may include sales and use tax, income tax, admissions and amusement tax, withholding tax, alcohol and tobacco tax, and any other revenue levy authorized by the legislature.

Notes:

1. Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree, with twelve credit hours in accounting or auditing, from an accredited college or university for two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in finance technician classification or finance technician specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.

 ** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalence evaluating members identified at http://www.naces.org/members.

DESIRED OR PREFERRED QUALIFICATIONS

1. Prior supervisory/management experience.
2. Customer Service Experience.
3. Good Communication skills (speaking & writing)
4. Organizational skills.
5. Experience with personal computer and software applications
6. Knowledge and experience in Maryland tax laws and forms.
7. Knowledge and experience in Federal tax laws and forms.

LIMITATIONS ON SELECTION

Position available in the following location - City of Frederick, Frederick County.

  • Employee must be able to work in a full-time capacity: Monday through Friday from 8:00 a. m. to 5:00 pm.
  • This position is not eligible for telework.
  • Employees in this classification will be assigned duties which require operation of a motor vehicle. 
  • Employee assigned such duties will be required to possess driver’s license valid in the State of Maryland.
  • The nature of the position requires that the employee be able to travel within the State of Maryland and provide their own transportation to visit various branch offices located within the State of Maryland.
  • Employee must be able to tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayers.
  • Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc.
  • Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting companies.
  • Evening and weekend work may be required during peak times of the year.
  • Leave may be limited during certain times of the year due to high volume events, projects or special assignments. 
  • The position is considered one of the agency's emergency essential personnel.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

1. First and Last Name
2. Recruitment Number (located at the top of the bulletin)
3. The last four digits of your SS#

If you have questions or concerns regarding this recruitment, please email klord@marylandtaxes.gov at Comptroller of MD, Office of Human Resources. 

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply. 

If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008 please contact the director of EEO & Fair Practices Operations at 410-260-6630, or at fairpractices@marylandtaxes.gov for additional information.



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