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Training Representative (REVENUE SPECIALIST I)

Taxpayer Services Division

Recruitment #26-001940-0002

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Introduction

 

 

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.


 

GRADE

ASTD14

LOCATION OF POSITION

Annapolis, Maryland

POSITION DUTIES

How would you like to work in downtown Annapolis, surrounded by the charm of this historic city and the Chesapeake Bay? Not to mention famous restaurants, coffee shops, and the beautiful city dock.

The Comptroller's Taxpayer Services Division is looking for 2 Training Representatives to join our team in the Training Unit of the Case Management and Training Section. The successful candidate swill be self‑motivated, detail‑oriented, and capable of delivering high‑quality training through clear instruction, accurate guidance, and consistent adherence to established policies and procedures.

The main purpose of this position is to independently provide training to employees within the Taxpayer Services Division.

Key Responsibilities:

  • Prepare and submit training manuals to the supervisor for review.
  • Delivery of basic tax training to new hires and other units within the Taxpayer Services Division.
  • The incumbents may also accept and respond to calls and cases from taxpayers, agency employees, managers, supervisors, and directors.
  • Incumbents who successfully complete their probationary period can be considered for telework.

PLEASE NOTE: Employee must be able to work in a full-time capacity from Monday through Friday from 8:00 a. m. to 5:00 pm. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. Evening and weekend work may be required especially during peak times of the year. Work may involve special physical demands such as lifting 25 to 35 pounds. Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services. Employees must be able to tolerate an occasional uncomfortable or unpleasant experience presented by upset or irate taxpayers. Employees are eligible to telework as approved by management. This position is considered one of the agency's emergency essential personnel.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate, including or supplemented by a course in bookkeeping or accounting.

Experience: Three years of experience performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within two or more of the specialized fields of revenue administration, or performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within the motor fuel/motor carrier tax field. The specialized fields may include sales and use tax, income tax, admissions and amusement tax, withholding tax, alcohol and tobacco tax, and any other revenue levy authorized by the legislature.

Notes:

  1. Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university for one year of the required experience.
  2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in finance technician classification or finance technician specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.
** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

  • Training experience
  • Customer service experience
  • Experience with personal computer and software applications
  • Organizational skills
  • Knowledge and experience of Federal and Maryland State Tax Laws and Forms
  • Communication skills (both oral and written)

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

All applicants must be legally authorized to work in the United States without current or future employer sponsorship. Due to the time and resources involved, the Comptroller of Maryland cannot sponsor visa applications. Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

Due to the nature of the agency's business, candidates must be at least 18 years of age to be eligible for employment. 

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email dbrown@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or  Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008, please contact the ADA Coordinator via FairPractices@marylandtaxes.gov or by calling 667-262-2777.


Click on a link below to apply for this position:

Fill out the Application NOW using the Internet. Apply Online
Apply via Paper Application. You may also download and complete the Paper Application here.

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