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Program Compliance Specialist

HUMAN SERVICE SPECIALIST III

Recruitment #26-001915-0002

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

Limited to current Department of Human Services (DHS) employees working within Family Investment Administration.

GRADE

ASTD14

LOCATION OF POSITION

Frederick County Department of Social Services 
Family Investment Administration 
1888 North Market Street
Frederick, MD 21701 

Main Purpose of Job

The Human Service Specialist III serves as the Division’s Program Compliance Specialist by proactively monitoring compliance in critical areas, increasing payment accuracy, and assisting in the development of corrective action plans to address deficiencies in the Family Investment Division. This includes investigating Family Investment case actions, providing policy and procedural clarification, and providing comprehensive findings to upper-level staff. In full collaboration with the Program Integrity Administrator, this position is responsible for increasing the Division’s efficiency, accuracy, and overall compliance with DHS mandates to avoid federal sanctions. The Program Compliance Specialist is responsible for providing expert knowledge and assisting in the planning and implementation of new or revised procedures, practices, and processes for the SNAP E&T Program as well as all other Family Investment Programs. 

DHS SHELTER ASSIGNMENTS 
DHS employees may be called upon to be emergency essential personnel. The Governor has delegated DHS as the primary agency responsible for Emergency Support Function #6. The Governor can dictate an emergency and require state employees to respond. If employees do not report for duty, disciplinary action may occur. 

POSITION DUTIES

  • Monitors, evaluates, and participates in Family Investment staff duties which include, but are not limited to, participating in and monitoring the completion of appeals, monitoring payment accuracy, monitoring the accuracy and timeliness of overpayments, providing local responses to the Office of Administrative Hearings (OAH) concerning appeals,  participating in and monitoring of fraud investigations and providing local responses to the Office of the Inspector General (OIG) concerning cases involving fraud, monitoring and tracking of mandatory ABAWD customers and customers referred to participate in the local SNAP E&T program, and providing support to the local department in audits.
  • Initiates and maintains open and effective communication with FIA staff, with external customers, and with outside agencies to convey and collect information, to gain cooperation, and to achieve consistency in operations and interpretations of policies and procedures, by being accessible, seeking staff recommendations and feedback, and presenting information/instructions clearly.
  • Research current trends in processes, procedures, and legislation related to FIA programs to assess impact. Assist in the planning and implementation of new or revised procedures, practices, and processes.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Six years of experience, two years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Two years of experience using Google Suite Applications and the Eligibility & Enrollment (E&E) system.
  • One year of professional experience participating in fraud investigations and appeals, and conducting case reviews to ensure compliance with Federal, State, and local mandates.
  • One year of experience conducting internal quality assurance audits or case reviews for FIA programs.

LIMITATIONS ON SELECTION

Limited to current Department of Human Services (DHS) employees working within Family Investment Administration.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BARGAINING UNIT STATUS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Trelia Gunter, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, MD 21201.

Or email trelia.gunter@maryland.gov.; voice 410-767-7416.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to trelia.gunter@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

TTY Users: call via Maryland Relay.
 
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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