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Work Program Supervisor

HUMAN SERVICE SPECIALIST V SUPERVISOR

Recruitment #26-001907-0003

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

GRADE

16

LOCATION OF POSITION

Frederick County Department of Social Services 
Family Investment Administration 
1888 N. Market Street 
Frederick, MD 21701 

Main Purpose of Job

The main purpose of this position is to oversee and provide direct supervision to Family Investment staff that serve Temporary Cash Assistance (TCA) and Supplemental Nutrition Assistance Program (SNAP) applicants and participants by assisting them with the identification and resolution of barriers to becoming employed and self-sufficient, providing them with skills to increase their employability, assisting them in obtaining employment, and supporting families that are employed to retain their employment. This position also ensures that the Agency accomplished the initiatives of the Workforce Innovation and Opportunities Act by maintaining and facilitating partnerships throughout the Frederick County Workforce system. The Work Program Supervisor also functions as a technical subject matter expert and is responsible for providing expert knowledge and formulating recommendations of implementation of policies and procedures for the local Family Investment Administration's TCA and SNAP E&T Work Programs. The position researches processes and procedures concerning the TCA Work Program and SNAP Employment and Training program and the program findings as requested by upper-level staff, assists in drafting Standard Operating Procedures and other related documents, makes recommendations to improve system efficiency and operations, and provides training to staff on TCA and SNAP E&T procedures.

DHS Shelter Assignments DHS employees may be called upon to be emergency essential personnel. The Governor has delegated DHS as the primary agency responsible for Emergency Support Function #6. The Governor can dictate an emergency and require state employees to respond. If employees do not report for duty, disciplinary action may occur.

POSITION DUTIES

  • Support, supervises, monitors, and evaluates the work of a Family Investment Specialist IV Lead Worker and Family Investment Work Program case workers using State and County performance evaluation guidelines and procedures. Ensures compliance with departmental policies, directives, and objectives in day-to-day operations. Participates in training opportunities to improve skills and knowledge. 
  • Initiates and maintains open and effective communication with subordinate staff, with other DSS supervisors, the Program Integrity Administrator, the FIA Assistant Director, and with external customers and partner agencies to convey and collect information, to gain cooperation, and to achieve consistency in operations and interpretations of policies and procedures, by being accessible, seeking staff recommendations and feedback, and presenting information/instructions clearly. 
  • Motivates, influences, and guides unit staff towards goal accomplishment to ensure that their work results in the provision of high-quality services that are in compliance with federal, state, and local policies and procedures, by using the team approach, demonstrating good decision making and problem-solving skills, and fostering an atmosphere of continuous improvement. 

MINIMUM QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • One year of supervisory experience.
  • One year of experience using Google Suite applications, WORKS (Work Opportunity Record Keeping System), and E&E (Enrollment & Eligibility) Systems
  • One year of experience in and working knowledge of the TANF (Temporary Assistance for Needy Families with Children) and/or SNAP E&T (Supplemental Nutrition Assistance Program Employment and Training).
  • One year of experience preparing detailed reports, analyzing data and monitoring program compliance.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Trelia Gunter, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, MD 21201.

Or email trelia.gunter@maryland.gov.; voice 410-767-7416.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to trelia.gunter@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

TTY Users: call via Maryland Relay.
 
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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