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Child Support Specialist Supervisor

HUMAN SERVICE SPECIALIST V SUPERVISOR

Recruitment #26-001907-0002

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Introduction


 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This Statewide recruitment is opened to allow candidates to apply and establish a list of eligible candidates to be used to fill current and future vacancies occurring throughout Maryland Department of Human Services, including in our Local Department of Social Services and regional Offices of Child Support throughout the State.

GRADE

16

LOCATION OF POSITION

Caroline County Department of Social Services 
Office of Child Support Administration 
300 Market St. 
Denton, MD 21629 

Main Purpose of Job

Child Support Specialist Supervisor (Current Position): 
The main purpose of the Human Service Specialist V Supervisor position is to promote family well-being and self-sufficiency by assigning, reviewing and approving work of Child Support staff; training Child Support staff; providing supervision to the Non-Custodial Parents Employment Program (NPEP) and Parents as Partners Program (PAP) staff; and supervise the Child Support Specialist’s (CSS) in the Enforcement Unit.

Nature of Work: 
A Human Service Specialist V Supervisor is the expert staff level of work in the field of human service program administration. Employees in this classification conduct studies and analyses of agency programs, procedures and organizations and makes recommendations to improve system efficiency and operations. Employees in this classification specialize in one or more human service program areas, such as program planning or evaluation, child support, child welfare, adult services, family investment, aging, energy assistance, federal compliance, Title IV-E program, or volunteer program administration. Employees in this classification function as a technical subject matter expert in a specific human services program with responsibility for program administration. Employees in this classification supervise professional and/or staff. 

POSITION DUTIES

Child Support Specialist Supervisor (Current Position):

Supervises 
  • Directs, assigns, monitors, disciplines, schedules, assists, delegates, trains, reviews work and provides guidance to Parents as Partners/Non-Custodial Parent Employment Program case manager, Child Support Specialist’s (CSS) in the Enforcement Unit and ensure customer service goals are met.
  • Monitors and delegates workloads for staff supervised to meet program and case processing timelines, data reliability/accuracy targets and program performance goals in Child Support, Non-Custodial Parent Employment Program, and Parents as Partners Program as required by Federal, State or local laws, regulations, policy. Allowing for proper allocation of NPEP & PAP Budget. At all times, the incumbent will provide customer service to both internal and external customs that meets or exceeds the standards set by the Department.

Assign, review and approve work of Child Support staff and provide training.
  • Review for accuracy and timeliness, and monitor cases selected for Data Reliability Audits, Quality Control Reviews, or other reviews as instructed in accordance with current Federal, State or local policy as measured by supervisory review of appropriate management reports, CSES screens, or other management tools.

Maintain caseload within current policies, procedures, and timelines.
  • Monitors and delegates workloads for enforcement and fiscal staff supervised to meet program requirements, data reliability/accuracy targets and program performance goals as required by Federal, State or local laws, regulations, policy.

Examples Of Work: 
  • Plans, organizes, assigns, reviews and approves the work of professional and/or support staff.
  • Supervises professional and/or support staff.
  • Functions as a technical subject matter expert in a specific human services program, such as program planning or evaluation, child support, child welfare, adult services, family investment, energy assistance, federal compliance; Title IV-E program, or volunteer program administration.
  • Administers a human service program with responsibility for the planning and implementation of new or revised procedures, practices and processes, and the disposition of a variety of problems, issues and projects. 
  • Evaluates reports and recommendations of lower-level Human Service Specialist staff for conformance with the appropriate laws, policy and case precedent and determines adequacy of recommendations. 
  • Advises subordinate staff and other Human Service Specialists assigned to other areas on the handling of special cases involving unusual ramifications or applications of the human services policies and procedures. 
  • Ensures compliance with departmental policies, directives, and objectives in day-to-day operations. 
  • Recommends changes in legislation, policies or procedures. 
  • Participates in the formulation and modification of program goals, and in the process of program planning. 
  • Prepares final reports and evaluations of the human service program. 
  • Plans and conducts special projects or analyses of the human service program.
  • Conducts studies and analyses of agency human service programs, procedures, practices and organizations and makes recommendations to improve system efficiency and operations.
  • Consults with program heads and administrative officials regarding policies, trends and interpretation of data and program needs. 
  • Prepares statistical tables and charts, work-flow charts, staffing patterns and organizational charts. 
  • Plans and implements new or revised procedures, practices and processes. 
  • Assists in the formulation and preparation of an agency's budget. 
  • Performs other related duties.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • One year of experience in a Human Services Program.
  • One year of experience in supervision and/ or training staff.
  • One year of experience monitoring budgets, or developing and analyzing data and/or reports, or monitoring and evaluating program compliance.  
  • One year of experience using Child Support Management System (CSMS), or WORKS (Work Opportunity Record Keeping System), or E&E (Enrollment & Eligibility) Systems, or Google and/or Microsoft Suites.
  • One year of experience communicating with internal and eternal customers and/or community stakeholders.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.   

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Trelia Gunter, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, MD 21201.

Or email trelia.gunter@maryland.gov.; voice 410-767-7416.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to trelia.gunter@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

TTY Users: call via Maryland Relay.
 
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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