ADMINISTRATIVE SPECIALIST II

STD0011

6 St. Paul St.

The Administrative Specialist II/Lead Investigator II will conduct evidentiary analysis of individual complaint cases and draft an initial written decision letter, citing compliance with or violation of applicable laws and regulations.

 Works with Intake Specialists to investigate complaints received from citizens against regulated companies. Evaluates and relates facts to compliance requirements, citing applicable laws, regulations, Commission Orders, and tariffs. Drafts written first-level adjudication of regulatory violations after considering investigation results

Communicates effectively and professionally with citizens, regulated companies, co-workers, and others both verbally and in writing. Includes the ability to explain the basis of determinations made. Receives, comprehends, and responds promptly and appropriately to verbal and written communications.

Consistently utilizes CAD’s database to promote data-driven decisions and to ensure that complaint case files are complete. Performs weekly or biweekly self-audits of assigned complaint cases to ensure timely resolution.

Remains knowledgeable on and seeks professional development in a wide range of evolving Maryland law, regulation, tariffs, Commission Orders, and current events.

Timely drafting and proofreading of reports, letters, emails, and other materials related to utility consumer affairs, compliance, and education/training. Assists in preparation of records in the event of Public Information Act requests and similar.

Maintains confidentiality and clear, comprehensive records of investigations. Maintains a positive, professional relationship with representatives of regulated utilities, the Commission, elected officials, agencies, and other stakeholders.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.