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Quality Assurance and Compliance Audit Manager

HUMAN SERVICE ADMINISTRATOR I/STATEWIDE

Recruitment #26-001533-0002

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Introduction


 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This Statewide recruitment is opened to allow candidates to apply and establish a list of eligible candidates to be used to fill current and future vacancies occurring throughout Maryland Department of Human Services, including in our Local Department of Social Services and regional Offices of Child Support throughout the State.

GRADE

17

LOCATION OF POSITION

STATEWIDE

This Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State.  Please indicate the counties in which you are willing to accept employment on your application.

PLEASE NOTE...We have current vacancies at the following location: 

Prince George’s County Department of Social Services 
Quality Assurance and Compliance Division
805 Brightseat Road
Landover, MD 20785

Harford County Department of Social Services 
Family Investment Administration
2029 Pulaski Hwy. 
Havre De Grace, MD 21078

Main Purpose of Job

Quality Assurance and Compliance Audit Manager (Current Vacancy):
The Quality Assurance and Audit Compliance Manager is responsible for leading and overseeing quality assurance and compliance programs within the agency to ensure adherence to applicable federal, state, and local regulations, agency policies, and internal standards. This role manages audits, develops quality control systems, mitigates risk, and works cross-functionally to promote a culture of continuous improvement and operational excellence. The incumbent is responsible for providing technical assistance and support to improve service delivery and performance outcomes within the Family Investment Division; the Child, Adult and Family Services Division; the Community Services Division; and the Administration of the Prince George's County Department of Social Services (PGCDSS). 
 
Nature of Work Human Services Administrator I: 
A Human Service Administrator I is the supervisory or managerial level of work directing and coordinating a human service program of limited scope or assisting in the direction and coordination of a more complex human service program. Human service programs include child support, child welfare, adult services, family investment, aging, energy assistance, federal compliance, Title IV-E program, or volunteer program administration. Employees in this classification develop and implement work procedures and administrative controls, assist in the formulation of departmental policies, guide the staff in overall planning of the activities of the program and review the operating efficiency of the program. Employees in this classification supervise, directly or indirectly through subordinate supervisors, lower-level Human Service Specialists, other technical and professional staff and support staff. 

POSITION DUTIES

Quality Assurance and Compliance Audit Manager (Current Vacancy:)
Quality Assurance: 
  • Develop and implement agency-wide quality assurance policies, procedures, and standards. 
  • Monitor and evaluate program performance, service delivery, and internal processes for effectiveness and efficiency. 
  • Design and lead quality review protocols to ensure compliance with organizational goals and regulatory requirements. 
  • Identify areas for improvement and recommend solutions and process enhancements. 
Audit & Compliance:  
  • Plan, coordinate, and execute internal and external audits, including readiness assessments, walkthroughs, and corrective action follow-ups. 
  • Serve as the point of contact for regulatory and oversight agencies during audits and inspections. 
  • Monitor compliance with applicable laws, regulations, grant conditions, and contractual obligations. 
  • Maintain audit trails, findings, and documentation, ensuring timely responses and resolution of audit issues. 
  • Make recommendations and monitor instances requiring corrective action or address cases with outstanding corrective action requests and/or remands to ensure quality customer care.
  • Conduct independent case reviews and provide guidance in addressing and/or correcting case reviews of complex cases brought to the attention of QACD Assistant Director. 
Reporting & Analysis: 
  • Prepare and present reports on quality and compliance metrics to leadership, board members, and external stakeholders. 
  • Analyze audit findings and quality data to identify systemic issues and root causes. 
  • Develop risk assessment tools and dashboards to inform management decisions.  

Human Services Administrator I Examples of Work: 
  • Supervises lower-level Human Service Specialists and/or other technical and professional staff in a specific human service program, such as child support, child welfare, adult services, family investment, energy assistance, federal compliance, Title IV-E program, or volunteer program administration.
  • Administers a human service program with responsibility for the planning and implementation of new or revised procedures, practices and processes, and the disposition of a variety of problems, issues and projects. 
  • Evaluates reports and recommendations of subordinate staff for conformance with the appropriate laws, policy and case precedent and determines adequacy of recommendations. 
  • Advises subordinates and staff assigned to other areas on the handling of special cases involving unusual ramifications or applications of the human services policies and procedures. 
  • Ensures compliance with departmental policies, directives, and objectives in day-to-day operations.
  • Recommends changes in legislation, policies or procedures. 
  • Participates in the formulation and modification of program goals, and in the process of program planning; Prepares final reports and evaluations of the human service program. 
  • Plans, conducts or supervises special projects or analyses of the human service program. 
  • Conducts studies and analyses of agency human service programs, procedures, practices and organizations and makes recommendations to improve system efficiency and operations. 
  • Consults with program heads and administrative officials regarding policies, trends and interpretation of data and program needs. 
  • Prepares statistical tables and charts, work-flow charts, staffing patterns and organizational charts. 
  • Plans and implements new or revised procedures, practices and processes. 
  • Assists in the formulation and preparation of an agency's budget. 
  • Performs other related duties.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours on a year-for-year basis for up to six years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • One year of experience in data analytics.
  • One year of Supervisory experience.
  • One year of experience using Python and creating spreadsheets and databases using Microsoft Office Suite or using Microsoft Office Suite.
  • One year of experience overseeing federal, state, or local government programs.
  • One year of experience working with internal and external customers or community stakeholders.
  • One year of experience consulting with program heads and/or administrative officials regarding policies or trends for program needs.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.  

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Trelia Gunter, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, MD 21201.

Or email trelia.gunter@maryland.gov.; voice 410-767-7416.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to trelia.gunter@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

TTY Users: call via Maryland Relay.
 
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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