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Statewide Operations Coordinator

HUMAN SERVICE PRGM PLN ADMINISTRATOR

Recruitment #26-001532-0006

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Introduction


 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a full-time contractual position.

GRADE

ASTD17

LOCATION OF POSITION

Maryland Department of Human Services

Maryland Office for Refugees and Asylees

25 S. Charles Street

Baltimore, MD, 21201

Main Purpose of Job

Under the general supervision of the Director for the Maryland Office for Refugees and Asylees (MORA), the incumbent will coordinate and provide support to the administration of state programming, operations, and humanitarian assistance for refugee and immigrant newcomers to the state. Programming and operational functions will be coordinated with public and private providers to ensure individuals ineligible or unable to access other mainstream programs are protected and provided with essential resources, comprehensive support services, and viable opportunities for self-sufficiency. The State Program Coordinator will collaborate with and serve as a liaison for partnering sub-grantees, state and federal agencies, and other organizations and stakeholders to facilitate timely, culturally sensitive, and linguistically appropriate service provision and equitable access to programming. The incumbent will be responsible for monitoring the performance of state program sub-grantees and ensuring completion of all contractual deliverables through robust quality assurance efforts.

POSITION DUTIES

  • Leads the planning and implementation of state-funded programming for newcomers to Maryland based on identified community needs.
  • Develops procedures, practices and a Scope of Work for state-funded programming and services, including through analysis of all established.
  • Collaborates with other MDHS and FIA units to ensure timely procurement of contracts for the delivery of state-funded programming and services.
  • Communicates with local, state, and federal government agencies to promote effective delivery of services for target customer populations.
  • Monitor the administration and delivery of programmatic services by contracted vendors to ensure a high standard of compliance and quality as well as to assess whether vendors are on track to meet performance measurements.

MINIMUM QUALIFICATIONS

Education: A Bachelor’s degree from an accredited college or university.

Experience: Five years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years of the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

  • One year of experience supporting provision services and assistance programs to refugee or immigrant populations, including administrative or fiscal operations related to refugee resettlement.
  • One year of experience with administrative and fiscal operations required for coordination of federal and state funds, particularly for resettlement programs.
  • One year of experience supporting issuance of public benefit programs.
  • One year of experience coordinating federal and state programming for the provision of human services, especially for refugee or immigrant populations.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, Attn: Mario West, 25 S. Charles Street 1115-J, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to mario.west2@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-6081.  

TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



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