OFFICE SUPERVISOR

11

MDH, Cecil County Health Department, Elkton, MD

The main purpose of this position is to manage the front office functions within the Division of Behavioral Health. This position will provide administrative and program support to the Division Director, other managers/supervisors, and direct service staff. This position will support agency operations through the development and implementation of clerical, secretarial, and administrative processes to ensure access to services for consumers, create efficiency for program staff, and generally assist with achieving division goals. The front office of the Division of Behavioral Health is an important part of the division's service delivery to individuals experiencing behavioral health challenges, many of whom may be in varying degrees of crisis. The front office is often the first point of contact with the public, whether in person or by telephone, and can set the tone for the individual's experience. All visitors must be warmly welcomed, treated with respect, and efficiently connected with the appropriate staff and/or program to respond to their request for assistance. This position will be responsible for providing and coordinating clerical, secretarial, and administrative support to the division director and program staff. This position will oversee front office operations, including reception, scheduling, and general introduction (orientation) of patients requesting services from the division. This position will also assist with data collection and entry, purchasing supplies and services, and requests for patient information. This position will provide direct supervision for at least one office clerk. As a supervisor, this position is responsible for managing the office clerk's schedule, assigning and monitoring duties, reviewing leave requests, completing performance evaluations, and other duties.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:  Four years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience. 

The desired candidate should possess:

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.