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LICENSING ASSISTANT

OFFICE SECRETARY II

Recruitment #26-001328-0008

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Introduction

THIS RECRUITMENT IS LIMITED TO CURRENT STATE OF MARYLAND MERIT AND CONTRACTUAL EMPLOYEES ONLY.

GRADE

ASTD9

LOCATION OF POSITION

MDH State Board of Long-Term Care Administrators
4201 Patterson Avenue
Baltimore, MD 21215

Main Purpose of Job

The State Board of Long-Term Care Administrators (the “Board”) operates under the provisions of Title 9 of the Health Occupations Article of the Annotated Code of Maryland. The Board serves as the statewide licensing authority for nursing home administrators and is responsible for protecting the public by regulating the practice of nursing home administration. As part of its work, the Board licenses qualified nursing home administrators and helps ensure compliance with applicable laws and regulations. Its responsibilities also encompass the investigation of complaints alleging violations and, when warranted, the administration of disciplinary measures through both formal and informal processes. The Board also adopts and updates regulations, recommends statutory changes to address emerging trends and practice issues, and establishes standards for licensure and professional practice.

Effective July 1, 2026, the Board will serve as the licensing authority for Assisted Living Managers (ALMs), who will be required to obtain a license to practice assisted living management in the State.

The main purpose of this full-time Office Secretary II/Licensing Assistant position will be to serve as the Board’s customer service liaison and provide administrative support for Board operations. The position will perform a variety of clerical and administrative duties, including, but not limited to:
  • Serving as a primary point of contact by handling and resolving inquiries to the Board through phone and email;
  • Assisting with licensing and complaint processes for NHAs and ALMs;
  • Creating, storing, and maintaining electronic applicant and licensee files;
  • Preparing for Board and Committee meetings;
  • Tracking board meeting attendance; and
  • Preparing expense reports.

This position requires thorough knowledge of applicable statutes, regulations, policies, and procedures, as well as the consistent exercise of tact, discretion, independent judgment, accuracy, and sound decision-making.

The Board’s Executive Director will provide direct supervision for this position. The role requires working hours from 8:30 a.m. to 5:00 p.m.

Please Note: This position will allow for two days (40%) of remote work per week after successfully completing the probationary period.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years performing secretarial or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess:
  • Experience communicating effectively and clearly both verbally and in writing (to include your proficiency in spelling, punctuation, and grammar in the English language);
  • Experience providing courteous and timely customer service to internal and external stakeholders and the public in a tactful and professional manner;
  • Experience performing basic arithmetic computations;
  • Experience in Google Suite applications, Microsoft Office Suite applications (i.e. Word, Excel, and PowerPoint), and Adobe Acrobat (to include your proficiency level for each program); and
  • Experience with utilizing video conferencing programs (e.g. Google Meet and/or Zoom).

LIMITATIONS ON SELECTION

THIS RECRUITMENT IS LIMITED TO CURRENT STATE OF MARYLAND MERIT AND CONTRACTUAL EMPLOYEES ONLY.

SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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