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OFFICE SECRETARY II

Recruitment #26-001328-0003

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Introduction

The Maryland Department of Labor is currently accepting applications from qualified candidates for an Office Secretary II position within the Division of Occupational and Professional Licensing.

As a member of the team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union. 

Resumes are acceptable as additional information, however the application will be rejected unless it is not completed.

GRADE

ASTD9

LOCATION OF POSITION

100 South Charles Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to process license applications for the issuance of the license for 25 regulatory boards and commissions within the Division of Occupational and Professional Licensing. The position is also responsible for answering consumer inquiries through the Customer Service Center by providing accurate information regarding the boards and commissions, application and complaint status, and related information in a professional, courteous, and timely manner.

POSITION DUTIES

Duties of this position include but are not limited to:
  • Responds to consumer inquiries via telephone, email, and in-person regarding the licensing status of all O & P boards and commissions, and provide assistance with password resets to facilitate online application renewals. 
  • Manages data entry and updates within the AS400 system related to licensee information, including changes to name, address, insurance details, and other relevant records within the Division of Occupational and Professional Licensing. 
  • Accurately processes and distributes mail for all O & P boards and Commissions.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years performing secretarial or clerical work involving typing duties.

Notes:

1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Call center experience 

Google and Microsoft suite experience

Experience using AS400

Experience reviewing, approving and maintaining records/applications

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE

SPECIAL REQUIREMENTS

Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc: 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@maryland.gov. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 


We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.


The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. 


PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION


Completed applications, required documentation, and any required addendums may be mailed to:   


Maryland Department of Labor/ Office of Administration

Attn: Tenisha Tunstall   26-001328-0003

100 S. Charles Street, 5th Floor

Baltimore, MD 21201   


For additional information, please contact Donna Watson at 410-230-6297 or via email Donna.Langston@maryland.gov


The MD State Application Form can be found online   


Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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