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UI Professional III

UI Professional III-UI Trainer (Contractual)

Recruitment #26-001152-0001

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Introduction

The Maryland Department of Labor, Division of Unemployment Insurance is seeking qualified and motivated individuals for the full-time, contractual position of Unemployment Insurance Professional III  functioning as a UI Trainer. This recruitment will be used to fill current and future vacancies within the division, and an eligible list of candidates will be maintained for one year after the announcement’s closing date.

This position plays a critical role in supporting the agency's mission by ensuring staff are equipped with the knowledge, skills, and tools necessary to effectively administer Unemployment Insurance Programs. As a UI Trainer the Unemployment Professional III serves as a subject matter expert responsible for the development and delivery of training programs for new and existing staff.

GRADE

14

LOCATION OF POSITION

Allegany- 128 Baltimore St., Cumberland, MD 21502

Baltimore City- 100 S. Charles Street Baltimore, MD 21201

Wicomico- 1790 Westwood Dr., Salisbury, MD 21801

Main Purpose of Job

The primary purpose of this position is to develop and deliver comprehensive end-user training to Maryland Department of Labor (MDOL) Unemployment Insurance (UI) staff on the use of the BEACON system. Training will encompass key functional areas including Benefits, Tax/Contributions, Appeals, Reemployment Services, Integrity, Federal Reporting, and other administrative operations. This role ensures staff are proficient in system functionality and aligned with established policies and procedures to support accurate and efficient program administration.

POSITION DUTIES

This position duties consist of but not limited to the following:

  • Design, develop, revise, and deliver ongoing training and demonstrations on the BEACON system and other Unemployment Insurance (UI) systems through virtual, in-person, and asynchronous formats.

  • Provide comprehensive end-user training on BEACON across all functional areas, including Benefits, Tax/Contributions, Appeals, and other administrative operations.

  • Participate in team teaching initiatives and collaborate with other trainers to ensure consistency and effectiveness in training delivery.

  • Serve as a resource to staff and stakeholders by providing guidance and support in navigating UI systems and processes.

  • Assist with the development and delivery of division-specific training initiatives as assigned by the UI Training Manager.

MINIMUM QUALIFICATIONS

Experience: Six years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

  • One (1) year of experience designing and delivering structured training in a business, government, or corporate setting.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. 
  • Experience developing written training materials (e.g., manuals, presentations, job aids)
  • Experience using Learning Management Systems (LMS) or online training platforms.
  • Experience developing training materials that incorporate accessibility standards for individuals with disabilities.

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Resumes are acceptable as additional information only; however, the application must be completed in its entirety or it will be subject to rejection.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. 

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to shauna.adams@maryland.gov. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

Maryland Department of Labor/Office of Administration
Attn: 26-001150-0001/ (UI Professional I/SA)
100 S. Charles Street
Baltimore, MD 21201

The MD State Application Form can be found online

Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.

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