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Branch Office Manager (REVENUE ADMINISTRATOR IV)

Taxpayer Services Division

Recruitment #26-000571-0002

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Introduction

 

 

OPEN TO ALL QUALIFIED APPLICANTS

 

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.


 

GRADE

0018

LOCATION OF POSITION

Baltimore, MD

POSITION DUTIES

Are you interested in working in downtown Baltimore blocks away from beautiful Inner Harbor, world famous Lexington Market, Camden Yards, M&T Bank Stadium, and many other top venues and historical sites? We are seeking a highly motivated and organized individual to manager our staff in the Baltimore Branch Office of Taxpayer Services Division.

The main purpose of this job is to manage the operations of one of the larger branch offices in (Baltimore City) of the Taxpayer Services Division of the Comptroller of Maryland agency. This position plans, organizes, and directs or assists in the direction of the operational work of subordinate staff, for the Baltimore Branch Office of the Comptroller of Maryland. Responsibilities also include; answers inquiries and complaints of taxpayers, the general public, who contact the local branch office by phone, in person, and through the on-line CRM application. This position oversees and ensures that payments and mail received in the branch office are processed daily. Review and approve leave, as well as monitor staff coverage of the branch office. This position will prepare and assist in the preparation of daily statistical reports on the operations of the unit. They will promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State. This position is considered one of the agency's emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations.

PLEASE NOTE: 

  • Evening and weekend work may be required especially during peak times of the year.
  • The nature of the position could involve exposure to uncomfortable or unpleasant surroundings, handling upset or irate taxpayers.
  • Employees are unable to prepare tax returns outside of the requirements of the job or work for a private accounting company.
  • Employees in this classification may be assigned duties which require the operation of a motor vehicle. 
  • Employees assigned such duties will be required to possess a drivers license valid in the State of Maryland.
  • Work may involve special physical demands such as lifting 25 to 35 pounds, delivering supplies, etc. 
  • Evening and weekend work may be required during peak times of the year
  • Leave may be limited during certain times of the year due to high volume events, projects or special assignments.
  • The position is considered one of the agency's emergency essential personnel.
  • The position is not eligible for telework.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of professional work experience in auditing, accounting, tax law, general management, or customer service. Two years of this professional work experience must have involved supervising professional revenue administrators, accountants, or auditors, or providing legal advice requiring the interpretation of tax laws in the capacity of a tax attorney, or having been in a responsible administrative or management capacity.

NOTES:

1. Candidates may substitute the possession of an associates degree for two years of the required experience in auditing, accounting, tax law, general management, or customer service.

2. Candidates may substitute the possession of a bachelor’s degree from an accredited college or university for four years of auditing, accounting, general management, and customer service experience. 

3. Candidates may substitute 30 college credits from an accredited college or university for one year of the required experience up to three years of experience in auditing, accounting, tax law, general management, or customer service.

4. Candidates may substitute graduate education in an academic field related to the required experience from an accredited college or university for the required experience.

5. Candidates may substitute the possession of a Certified Public Accountant (CPA) License for the required experience.

6. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience.

** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalence evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

  • Prior supervisory or management experience
  • Customer Service Experience
  • Organizational skills - experience with Microsoft Outlook
  • Good verbal communication skills
  • Good written communication skills
  • Experience with personal computer and software applications
  • Knowledge and experience in Maryland and Federal tax laws and forms

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting and determination of legal authorization to work in the United States. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

Due to the nature of the agency's business, candidates must be at least 18 years of age to be eligible for employment. 

*Resumes will not be accepted in lieu of a completed application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.  

  1. First and Last Name 
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#   
If you have questions or concerns regarding this recruitment, please email klord@marylandtaxes.gov at Comptroller of MD, Office of Human Resources. 

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply. 

We thank our Veterans for their service to our country and encourage them to apply. 

If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008 please contact the director of EEO & Fair Practices Operations at 667-262-2777, or at fairpractices@marylandtaxes.gov for additional information.



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