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UNIT MANAGER

SOCIAL SERVICE ADMINISTRATOR IV

Recruitment #26-000194-0002

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. 

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

GRADE

19

LOCATION OF POSITION

Baltimore City Department of Social Services

Child Welfare/ Out of Home Placement 

3007 E. Biddle Street

Baltimore, MD 21213

Main Purpose of Job

The purpose of the Unit Manager's position is to provide administrative support for the assigned program by developing as necessary and executing plans which ensure the implementation of the goals and objectives set for the assigned program and the overall mission of the agency. The position's core responsibility is to ensure the safety, permanency and well-being of each vulnerable adult and child in each caseload. This is assured through the provision of oversight of the activities of professional social workers at the supervisory level, lower-level social work staff, Family Services Caseworkers, clerical and other support staff. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the department.

POSITION DUTIES

Administration
  • Maintains records and controls for monthly statistical reports service compliance reviews, re-evaluations, and court progress reports. Generates as requested, complete, accurate and comprehensive data reports which document the work each assigned unit has completed over the past month. 
  • Is knowledgeable of, articulates and implements policies which assure the delivery of services in accordance with policies and procedures as outlined by BCDSS. Ensures that the Standard Operating Procedures are followed on every case. Provides oversight and management in order to ensure that COMAR regulations are met in all cases. Furnishes direct guidance to all assigned Social Work Supervisors, in all program related other duties as assigned. 
  • Assist with development of various studies, maintains, and analyzes data on movement of cases through the service delivery system(s). Plans and implements systems to follow up on the need to complete various activities within specific timeframes in order to ensure compliance. 
  • Provides oversight and management in order to ensure that COMAR regulations are met in all cases. Furnishes direct guidance to all assigned Social Work Supervisors, in all programs related and personnel issues, to ensure adherence to policy, rules, and regulations. 
  • Additional, assigns case responsibility in a manner that guarantees coverage at all times. Through the Supervisory Review System, monitors the staff's compliance with record maintenance, assuring that the agency's efforts on behalf of each child and vulnerable adult is being documented. Review cases previously received by the supervisors in order to further enhance compliance. 
  • May be required to work evenings and weekends and may be assigned to provide on-call coverage. Work is performed in customers' homes, schools, hospitals and other community settings. Employees may be required to deal with potentially hazardous situations. 
Coordination/Facilitation 
  • Communicates regularly with the Program Manager regarding the timely entry of data, (100%) into CJAMS. Reviews and may be asked to respond to correspondence that would necessitate articulation agency position. 
  • Provides or ensures that a supervisee receives a minimum of 3 hours of face-to-face supervision per month or 1 hour of face-to-face supervision for every 40 hours worked. 
  • Provides oversight for the maintenance of a flex funds log which documents the financial assistance provided by the agency on behalf of vulnerable children and adults. Ensures that these and all other funds are disbursed and utilized in a fiscally sound manner. 
Job Development Activities 
  • Every two years, obtains at least 40 credit hours of continuing education coursework, as required by the Maryland State Board of Social Work Examiners.

MINIMUM QUALIFICATIONS

Education: A Master’s degree in social work from an accredited college or university approved by the Council on Social Work Education.

Experience: Seven years of professional experience in a social work capacity in a public or private agency or institution, five years must have been in an administrative supervisory or consultative capacity.

Notes:

1. These requirements are established by the Social Services Administration by authority provided in Human Services Article 4-204 of the Annotated Code of Maryland and the Maryland Department of Budget and Management, Office of Personnel Services and Benefits, does not have authority to accept substitutions or equivalents.

2. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Social Work classifications or Social Work specialty codes in the Social Science, Psychology, and Welfare field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Three years of experience working in a Child Welfare program.
  • One year of experience with out-of-home placement.
  • Two years of experience using Excel and Google sheets.
  • Two years of experience analyzing trends in data to determine a course of action for improvement in performance.
  • Possession of an LCSW-C license.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. Candidates for positions in this classification must be licensed by the Maryland Board of Social Work Examiners.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties are required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

  • Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
  • Annual Leave - ten (10) days of accumulated annual leave per year.
  • Sick Leave - fifteen (15) days of accumulated sick leave per year.  
  • Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
  • Holidays - State employees also celebrate at least twelve (12) holidays per year.  
  • Pension - State employees earn credit towards a retirement pension.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Baltimore City Department of Social Services, Employment Services, 1910 N. Broadway, Baltimore MD. 21213, 3rd floor. 

If you have any questions concerning the recruitment process for this position, please email Lavelle Hall at lavelle.hall@maryland.gov.  

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


Click on a link below to apply for this position:

Fill out the Application NOW using the Internet. Apply Online
Apply via Paper Application. You may also download and complete the Paper Application here.

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