This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.
GRADE
ASTD11
LOCATION OF POSITION
Annapolis, Maryland
POSITION DUTIES
Taxpayer Services Division is looking for highly motivated individuals to work in our Annapolis Call Center;
with excellent opportunity for advancement within the Agency.
The main purpose of this position is to assist taxpayers by answering and resolving telephone inquiries at
a beginning level, which come into the Individual Call Center (ICC) of the Taxpayer Service
Division (TSD) regarding the various tax types administered by the Comptroller of Maryland. The various
tax types include but are not limited to personal and business income tax, corporate tax, withholding tax,
alcohol and tobacco tax, sales and use tax, admissions and amusements tax, motor fuel/motor carrier tax,
and unclaimed property.
Incumbents who successfully complete their probationary period can be considered for telework.
Please Note:
Work is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., in the Taxpayer Services Division's in the
Annapolis Call Center. Work involves exposure to uncomfortable or unpleasant surroundings. May occasionally
encounter unpleasant situations due to upset taxpayers. Leave may be limited during certain times of the year due to high volume events, projects or special
assignments. Evening and weekend work may be required especially during peak times of the year. Work may involve special physical demands such as lifting 25 to 35 pounds. Employees are unable to prepare tax returns outside of the requirements of the job or work for private
accounting services. Employees are eligible to telework as approved by management.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience involving one or more of the following areas: customer service, telecommunications, fiscal clerical or clerical related work.
NOTES:
1. Candidates may substitute additional education at an accredited college or university at the rate of thirty credit hours for one year of the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.
** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.
DESIRED OR PREFERRED QUALIFICATIONS
Customer service experience.
Experience working with a team and working independently.
Experience with personal computers and applications.
Experience working in a call center.
Organizational skills & decision making.
Communication skills (both oral and written).
Fiscal clerical, clerical related work or income tax preparation experience.
SELECTION PROCESS
Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
All applicants must be legally authorized to work in the United States without current or future employer sponsorship. Due to the time and resources involved, the Comptroller of Maryland cannot sponsor visa applications. Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.
Due to the nature of the agency's business, candidates must be at least 18 years of age to be eligible for employment.
*Resumes will not be accepted in lieu of a completed application.
The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.
First and Last Name
Recruitment Number (located at the top of the bulletin)
The last four digits of your SS#
If you have questions or concerns regarding this recruitment, please email mperez-faulkner@marylandtaxes.govat Comptroller of MD, Office of Human Resources.
If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.
We thank our Veterans for their service to our country and encourage them to apply.
If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008, please contact the ADA Coordinator via FairPractices@marylandtaxes.gov or by calling 667-262-2777.
