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Insurance Specialist I/II/III

Recruitment #25-009640-0004

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Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. 

 

The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

GRADE

**Salary Guidelines Apply
Insurance Specialist I (grade 14) - $53,808 -  $58,923/year, with potential progression to $86,322/year
Insurance Specialist II (grade 15) - $57,275 -  $65,147/year, with potential progression to $92,108/year
Insurance Specialist III (grade 16) - $60,987 - $70,816/year, with potential progression to $98,313/year  

LOCATION OF POSITION

Baltimore City or Hybrid (between office and teleworking)

Main Purpose of Job

This position will handle consumer complaints through the Consumer Education and Advocacy Unit's Rapid Response Program. They will assist with the unit's outreach efforts and respond to consumer questions received by the Consumer Education and Advocacy Unit. 

MINIMUM QUALIFICATIONS

Insurance Specialist I

Education: Bachelor’s degree from an accredited college or university. 

 

Experience: One year of experience in the property and casualty insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter; or one year as a Complaint Investigator for the Maryland Insurance Administration.

 

Notes: 

 

1. A high school diploma or GED and five years of experience in the property and casualty insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter may substitute for the minimum qualification.

 

2. A high school diploma or GED and five years of experience investigating complaints for the Maryland Insurance Administration may substitute for the required education.


Insurance Specialist II

Education: Bachelor’s degree from an accredited college or university. 

 

Experience: One year of experience as an Insurance Specialist I; or two years of experience in the property and casualty insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter; or two years of experience investigating complaints for the Maryland Insurance Administration.

 

Notes: 

 

1. A high school diploma or GED and six years of experience in the property and casualty insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter may substitute for the minimum qualification.

 

2. A high school diploma or GED and six years of experience investigating complaints for the Maryland Insurance Administration may substitute for the required education.

 

Insurance Specialist III

Education:  Bachelor's degree from an accredited college or university.


Experience:  One year of experience as an Insurance Specialist II; or three years of experience in the property and casualty insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter; or three years of experience as a Complaint Investigator for the Maryland Insurance Administration.


Notes:


1. A high school diploma or GED and seven years of experience in the property and casualty insurance industry as an agent, customer service representative, complaint investigator, claims adjuster or underwriter may substitute for the required education.

2. A high school diploma or GED and seven years of experience investigating complaints for the Maryland Insurance Administration may substitute for the required education.  


DESIRED OR PREFERRED QUALIFICATIONS

  • Excellent organization, verbal and written communication skills.
  • Familiarity with Maryland insurance laws and regulations.

LIMITATIONS ON SELECTION

THIS RECRUITMENT IS LIMITED TO CURRENT EMPLOYEES OF THE MARYLAND INSURANCE ADMINISTRATION'S CONSUMER EDUCATION AND ADVOCACY UNIT.

BENEFITS

FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact lynn.hill@maryland.gov

For immediate consideration, upload one WORD or PDF file, at the "Resume" tab, that contains:

1. a cover letter stating your interest and specific salary requirements; and

2. a current professional resume

The online application process is preferred. If you are unable to apply online, you may submit the requested information via mail. Please be sure to include all documents listed above to ensure timely processing.


Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #:  25-009640-0004

200 St. Paul Place, Suite 2700

Baltimore, MD 21202

Incomplete submission will not receive consideration.


TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.




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